Kaiser lab

Lauren O. 

on Google

a week ago

I had a terrible experience during a recent blood draw at the lab. I exercised my right to decline a student phlebotomist, and the supervisor (Zubair) became visibly frustrated and performed my draw very forcefully. Immediately afterward, I experienced heavy bleeding through the gauze bandage and developed a bruise alongside a grape-sized bulge under my skin. The forceful manner of the draw was very distressing. It appears the staff member forgot that they’re priority is the care and safety of their patients not their person... read more

Angelica Marie 

on Google

7 months ago

Werid vibe to this location my client was getting his blood work and the performance was very poor done for him he as dementia and the lady helping do his labs was extremely rude to him maybe she was having a hard day but no excuse to be mean to your elders. Parking is not easy either for people in wheelchairs. 

Xiaokun Ma 

on Google

11 months ago

Since Dublin office is not open to outpatient labs, the wait time is so long in Pleasanton. My family came twice to do blood work for a 3-week-old baby. Both times had very long line. Appointment online goes to 1 week later. We waited nearly 2 hrs to check in for our 3-week-old baby, even though blood draw stations seemed empty inside. The reception desk said nothing about expediting service for a newborn. Kaiser needs to increase capacity and improve service in tri-valley. 

Denise Aaron 

on Google

a year ago

Came to get a blood draw that my Dr ordered. I arrived at 9:44am. I clicked for a number in line. I then overheard a Kaiser staff tell another patient that the current wait time would be more than 1hour. After waiting about 20 minutes. I asked why the wait was so long. They shared it was because of no lab anymore at the Dublin location. They started to encourage patients to come back another day or go online and book an appointment for another day. I asked the kaiser staff if management was aware of the impact of closing the... read more

Valerie Lynn 

on Google

a year ago

Unorganized wait room. Wait time was okay and understandable but staff at reception were pretty unfriendly to patients. Lab bloodwork was done within 3 minutes. Phlebotomists were very professional and friendly. Made sure patients were comfortable before blood draw.