This profile has been claimed by the business owner or representative.
JTs Dodgeland of Columbia
- Auto Repair
- Columbia, SC
About this business
Dodgeland is proud to serve Columbia with quality Dodge and RAM vehicles.
Location details
190 Greystone Blvd, Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I purchased a vehicle in the beginning of October. Brought it in for an oil leak at the second week of November, and after delaying my service for multiple days and taking a week to tell me they hadn’t started working on it to then tell me on a test drive after they replaced the part my engine blew when there was no history misfiring or overheating as they claimed. I only drove the vehicle for about 400 or so miles before the engine “blew”. I would highly recommend you go to another dealership for both maintenance and sales.
Business response:
This is a 150000 mile vehicle that was sold as is. If the customer would like help with the aftermarket warranty company, we will be more than glad to attempt to assit.
Terrible service management, lack of reading and knowledge on warranty work, failure to provide services when proven wrong and when asked to provide credentials failed to do so. A demotion to floor tech for a few more years will help. I suggest driving to lexington they are faster more reliable and understand how the industry works.
Business response:
Our service manager would love to speak to the customer about this situation. Maria H********* is our service manager and does not recall speaking to the customer.
I called ahead to drop off my car on Saturday, I filled out the form and left my keys. I told them that it was not my daily driver, so it wasn't urgent. That I had my car detailed and that the mirrors quit working as well as the hard top convertible. I thought it may be a fuse or something like that. If they could please check the air conditioner. They ended up keeping it for 3 weeks. Every week I called, and it was like they had lost my car. At the end of it, they said that the AC would cost $3500.00 for a new compressor, t... read more
Business response:
Our service manager has spoken to the customer and we are working on a resolution.
I’ve had issues with getting help with my 2021 Dodge Ram Laramie. I’ve purchased this truck with no wheel lock and was promised multiple times that I would get one. My truck now has bald tires and I’ve been to the dealer shop over ten times now. I’ve been told we will even push for new tires due to your issue and never gotten a call back from the manager. The sales person who’s set up for my oil change also knew I never had a wheel lock with the truck and told me not to worry it would be fix and they could still rotate my ti... read more
Business response:
We will reach out to the customer and attempt to assist. Unfortunately, we are having difficulty in locating this account.
I bought my 3500 Dodge Ram on June 3rd, 2024. I paid for it in full. June 4th, 2024 which is the next day the oil light came on so I was highly upset. I just paid $36k and was already experiencing minor issues in a day. Before I left the dealership, I let my sales person know what was going on instead of him saying OK we’ll fix it. His response was you received two free oil changes use one. Instead of me saying you know what I don’t want the truck again because it’s already started off with bad customer service you’d think t... read more
Business response:
Please reach out to Lee S***** at 803*******. We will be more than glad to address your issues.
If you value your time and privacy of your personal identifiable information (PII) do not take your vehicle in for a service at this dealership. I scheduled a 14:00pm service appointment for 05/14/24 to get my vehicle's oil change and tires rotated. I checked in 15 minutes prior expecting to have my vehicle service start within 10-15 minutes of my appointment. That did not happen. My vehicle waited in the service lane for an hour and fifteen minutes. At 15:15 my vehicle service started and finally was completed after 16:00pm... read more
Business response:
We apologize for your experience. We are working diligently to correct our service time. As to your information. We are unaware of any outside feeds of your information. We will investigate this and attempt to correct it.
I was wondering why the window that the customer can see through to look at our vehicles was blocked. I asked to speak with a manager and he never camevout to speak with me. A girl name Candace was very, very rude, ask said ," if you didnt want to know about the vehicle you wouldn't ask 5 times" she never got the manager gor me to speak with.
I was wondering why the window that the customer can see through to look at our vehicles was blocked. I asked to speak with a manager and he never camevout to speak with me. A girl name Candace was very, very rude, ask said ," if you didnt want to know about the vehicle you wouldn't ask 5 times" she never got the manager gor me to speak with.
A dealership built upon deception in all levels of the sales process, all levels of employees and management except one manager, but everyone else in the name of selling is more likely deceivers. I came to buy a 2014 Mercedes CLS, trading a 2013 BMW 750I, selling theirs for full retail. BMW of Columbia, 20k trade, Jim Hudson, 18500 trade, Peacock, 18000 trade, Dodgeland started at 15500 going up to 16500, steal the trade tactics, the beginning of the deception. So I was left to remain at the dealership for four hours only to... read more
Business response:
Our goal is to always be transparent with the customer. There is obviously a misunderstanding and we have been trying to communicate this with the customer but the customer has refused our phone calls asking us only to text. Communicating and ensuring understanding in a text is at times difficult. We have this deal worked out but the customer is not communicating. If you are interested in resolving this issue, please contact our general manager Lee S*****. Thank you.
Frequently asked questions about JTs Dodgeland of Columbia
How is JTs Dodgeland of Columbia rated?
JTs Dodgeland of Columbia has a 4.3 star rating with 3,026 reviews.
When is JTs Dodgeland of Columbia open?
JTs Dodgeland of Columbia is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com