Joseph Volkswagen of Cincinnati

FMORRISS 

on DealerRater

a year ago

Everything went smoothly. But we old timers would appreciate being reminded that when we turn a car in, we need to bring the title, registration, and an updated insurance card to drive the demo. Also, being charged for an annual inspection and being told at the same time that the car should be sent out to pasture was disappointing.. Especially since I bought a new car in the next room. 

Mary M 

on DealerRater

a year ago

In mid-August, I made an appointment to have a tire checked; we thought the tire had a slow leak. As it turned out, three of my tires had issues! Reggie worked things out with repair of one, acquiring two new ones, rotating tires, and putting on the spare—so I could use the car that night and come back the next day for the new tires. Reggie explained each step along the way. He is friendly and thorough; I trust his expertise!! Thanks Joseph VW! 

Mary M 

on DealerRater

a year ago

In July, I had an appointment for a ticking noise under the hood on the passenger side. Greg of the service dept took us outside to listen to the engine. He recognized it immediately and confirmed that the replacement part was in the shop. VW was able to replace the recirculation flap motor, and we picked up the car the next day, such a relief because I had a 100 mile drive the next day. I depend on the Joseph VW Service Dept, and they ALWAYS come through! All staff I deal with Joseph VW are very friendly and very helpful.