Joe Cooper Ford of Edmond

Adam W 

on BBB

2 years ago

Had a negative experience buying our vehicle and was advised they no longer do window stickers(should have walked away then). Not long after purchasing found the window sticker for our car and realized they charged almost $10000 over sticker. Never would have purchased had we known that. Very disappointed and will not buy from them again 

Terry M 

on BBB

3 years ago

Terrible offer on trade in . Salesman was ok. I am a Ford person - I guess that is my fault. 

Ashleigh M 

on BBB

3 years ago

I would give zero stars if I could. We have been screwed around by the ** **************************** and the salesman. We paid 12 thousand cash and was told the check engine issue would be addressed *** fixed. We were lied to for 4 weeks and when they looked at it to fix it was then told it would be 8 thousand <need a new engine> the gm was willing to cut cost to **** for us. There is no way after paying ***** we could 3 thousand more. BUYER BEWARE. 

Thomas W 

on BBB

3 years ago

Would not provide a loaner vehicle while correcting 2 recalls on a Mach ** It stated in the recall notice that they were authorized to provide a rental. Did not work with me to get on a waiting list or let me know when one would be available, I was told they would not be able to provide one. 

Daniel P 

on BBB

3 years ago

If I could give less than 1 star I would.I visited *** Cooper's website and was offered a $500 coupon. One of their sales team emailed me, asking if they could help, and I asked about a car that was priced online at $13,500. I was told the car was not currently at the dealership. The next business day the online price was increased by $1,000. When they told me the car was in, I made an appointment for a test drive the following business day. The price they offered me after the test drive was $3,000 over the original online p... read more

Steven M 

on BBB

4 years ago

I purchased a brand new 2021 F150 Platinum. This is the service I get. "go to another dealership"! The worst part is, the truck had no problems or errors messages before service. They did this and refuse to fix it because they told me to go down the street and have it lifted at LineX if I want it lifted.GM= *********************************** wont return my call. ************** manager screens my calls and tells me to go to another dealership - *************************** salesman Purchased a 2021 F150 Platinum on April 17th... read more

Bridget D 

on BBB

4 years ago

Finance *******, ***** "*****", ******************************************, promoted ********************************* during the purchase of our truck. He was unable to supply us with any paperwork about the warranty program policy but ensured us it was a good policy and recommended it. ***** accepted a check made out to *** ****** ****, which included $2,894.00 for the extended warranty. After investigation into the *************** warranty program, we found the litany of customer complaints to be unacceptable to us. Three... read more

Jonathan O 

on BBB

4 years ago

This place is horrible. Take my advice and do not buy from *** ******! Integrity means nothing to them! 

Chaunce S 

on BBB

4 years ago

I have bad credit but prequalified through *********** who has my current car loan. Sent them the info with the price on their site. Site also had a $500 off coupon. They called back telling me I was denied through *********** but approved through their lender who charged $800 to finance it so they tacked it onto the price. Then wanted to charge an additional $500 for doc fees. Gave me “fair” trade in price, which is the lowest KBB rating, because it has one small ding, this car is %%%%%% near cherry. 6 speed manual challeng... read more