Jim Gilmore - State Farm Insurance Agent

Joel C 

on BBB

a year ago

If you are looking for an insurance company that will help you with claims if something happens, stay away from State Farm. We had a sudden and accidental hot water pex pipe to burst inside our walk-in closet wall. State Farm would not pay for the repair to stop the leak. Also, State Farm would not pay for rerouting of the plumbing lines to keep a leak from happening again. All sheet rock work torn out to do a reroute of plumbing lines was not covered either under your replacement costs. We feel that State Farm should have c... read more

Elyse L 

on BBB

a year ago

The WORST company ever! If I could give less than 1 star I would. Horrible customer service, management team who doesn’t call you back and refused to speak to customers. They left me paying for my own rental due to their lack of urgency, it took them a month to send someone to even look at my car. I filed a complaint and then they denied my claim 1 hour after filing a complaint. Mighty convenient, they never called to give me updates, I had to call in twice a week to see what was going on with my claim. I will be switching t... read more

Victor L 

on BBB

a year ago

I had a horrible experience with state farm insurance. One accident where we were not even at fault and after making the claim they never got back to me. I have had full coverage for several years, yet, state farm failed to process my claim. After a full year of calling state farm only to hear the same story (a recording saying that my claim was being processed) I contacted my state farm agent. She helped to get in touch with the corporate. Unfortunately, the person I spoke with (Alice) told me that my policy number was not ... read more

Cynthia B 

on BBB

a year ago

We are dealing with a case of vandalism and need to get our business opened as soon as possible, but our claims handler, Ashly has not responded to any of our communication. 

David W 

on BBB

a year ago

Horrible claims service. They will screw you !! Dont go with them 

Mildred D 

on BBB

a year ago

1) my truck had been broken into and vandalize, state farm wouldn't cover the stuff that were stolen claiming it should be a home claim, they wouldn't even cover the damages done on the interior handle which was obviously caused by the theft. 2) it's been 3 weeks now going into the 4th week and state farm kept going back and forth with the collision center, and have paid and voided payments several times to 2 other collision center that I've never been to. 3) Mantrell who claims to be a manager had a VERY RUDE ATTITUDE, he w... read more

Jennifer N 

on BBB

a year ago

I have no traffic violations or any accidents and yet my bill went from from 76 dollars to 113 dollars a month with no explanation as to why I am paying more. 

Robert M 

on BBB

a year ago

Too bad 1 star is the lowest. My wife and I had a car accident on vacation. The first call to SF we were told our car would be "towed back to my home area to be fixed, I even got a call from the local repair shop the next day. No call back from the towing company. Called SF again and was told that the car would not be towed to *******, but 30-50 miles to repair shop and towing company would call. No call back. We rented a car to get home as our vacay was over. I drive back to the car and tow it to a repair facility. File pap... read more

Sara Z 

on BBB

a year ago

My family and I have been with State Farm for many years. It took 3.5 months to receive my car back which they like to blame body shops for which was not the case with mine. I had someone give me the breakdown over the phone and realized all my delays were bc of State Farm Claims which in turn made me run out of rental coverage during these delays. I had sent several complaint emails hoping they can at least just refund 2 weeks of my rental since their delays were beyond the 2 weeks. I ended up having to part ways bc they we... read more