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Jerry Seiner Chevrolet, Inc.
- Car Dealers
- West Valley City, UT
About this business
Isuzu Commercial Trucks, GM Parts, GM Goodwrench, Dunlop Paint, Chevrolet, Cadillac, Body Shop
Location details
730 W 2100 S, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The absolute worst and most unethical dealership. Do yourself a favor get a price from them but buy elsewhere. In my situation I would not agree to a non-refundable deposit as in my mind this is just nuts, so if the car sells before I get there it sells. Happy to put a refundable deposit down; but not a non-refundable one. Spoke with the salesman *** on a Monday evening telling him I am driving out first thing Tuesday morning and sent him a copy of the funds from the bank which had the vehicle VIN and EFT instructions so the... read more
They sold the vehicle I had placed a deposit on then told me I didn't. I had to show up in person to show them the transaction, but it was too late. They did not replace it with the same features and the new vehicle had so much damage that their collision center had to repair it. The NEVER return calls or messages. Most recently, there service center returned my vehicle with glue/adhesive on 3 of the panels. These are only SOME of the reasons I will never buy from here again.
Business response:
We regret to learn that your recent experience has not met your expectations. We are committed to ensuring the satisfaction of our customers, and we take your feedback very seriously.As discussed with our leadership team and you, we have offered two option to address the issues youve encountered:Exchange Vehicle: You may choose to exchange your current vehicle for a different vehicle that better suits your needs. Our team has sent you alternative vehicle options and will ensure a smooth exchange process.Repair Current Vehicl... read more
I bought a late model ******** plug-in hybrid from ***** at this dealership. Before signing the papers, I specifically asked if there was a manual with the car. She said there was. I was careful to ask that, because the electronics in cars are so complex today, they require a very complete knowledge source, and an in-the-car compact manual is essential for operation of the vehicle. After purchase, I found no manual, and I spoke to both ***** and ******, a manager, about getting one, and they assured me they would. After a we... read more
They dont even deserve one star. It took them 4 months and 3 weeks to do a 3 hour job. Then they said it was fixed and when I went to check it out I found that it wasnt for the main problems it was taken in there for, and when I called them back to tell them, their response was that they forgot to do it. And this was after 7wks of my car being there. It was unbelievable. I was so upset I called the *** of the Midvale dealership, they got me loaner car after not having one for 7wks., I was promised they would do all this stuf... read more
Business response:
Review By: ************************* *************************** Zip Code: ***** Submitted: 01/25/2024 Review ID: ****** We would like to address the concerns you raised in your recent review regarding the service experience at Jerry Seiner. We appreciate your feedback and would like to provide clarification on certain aspects of your visit.Firstly, we want to express our gratitude for entrusting us with your **** Deville during the extensive parts sourcing process. We understand the challenges this presented, and we appreci... read more
Looking for quality parts/service and great customer care? Keep looking. We spent $4600 to fix the power steering on our 2012 Chevy Traverse in 2021 at Jerry Seiner Chevrolet Service. We figured the dealership would get us the best parts and service. BAD DECISION. Our power steering started to go out again after only 2 years so we took it back for follow-up and they said the parts were out of warranty and they could fix everything again for another $4600+. Wait, what?! After we questioned this, they came back and said they r... read more
Business response:
*************, thank you for taking the time to speak with me on the phone today and allowing me to facilitate an acceptable resolution with you. I look forward to assisting you with ******************* needs!
After many attempts and beyond patience with the service department and *********************** (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side mirror replaced) (second time of horrible **************************** today has been two weeks it has been in their possession and still no response or completion? My husband has personally approached ***** regarding this problem who assured us it would be ready for pick up on Veteran's Day, but as I figured, ... read more
Business response:
Mr. ******** vehicle came in to service on 10/31/2023 with a compliant of grinding noise coming from drivers front area and brake pulsating. ****************** has an extended warranty company that authorized us to do repairs with aftermarket parts. ****************** ask that we use GM parts instead and he would paid the difference. ****************** came in the dealership on Friday November the 10th and spoke with *********************** about his vehicle. He was told it would be ready for pickup that afternoon. He asked ... read more
My experience with the manager at Jerry Seiner was he was a Swindlers and cheat. I will never buy or sell from that company again.
Took our newly purchased Silverado to this service center THREE weeks ago for power train warranty work. Our truck is torn apart (less than 30k miles) for severe engine damage. Dealership initially said repairs would be covered but now it seems each time we get a new message, or call (we have to follow up with them, they don't reach out to us) they are trying to blame us for the damage to the truck we have owned less than 4 weeks (7 including the now three weeks this truck has been in the shop). So far nothing in writing as ... read more
Recently purchased a 2023 Kia ******** from this dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Below is some of my advice if purchasing from this dealership. Buyer beware!1) Beware of the additional extended warranty that they add on by default when going over financing. The sales pitch they give makes it sound like it is default coverage courtesy of Jerry Seiner going above and beyond for their customers to protect them. These w... read more
Business response:
Thank you for taking the time to share your feedback regarding your recent purchase of a 2023 Kia ******** from our dealership. We sincerely apologize for the inconveniences and issues you've experienced, and we would like to address your concerns or unless these concerns have already been addressed?We want to clarify that our goal is to provide transparent and helpful information to all our customers. Regarding the extended warranty, we understand your frustration with the default addition during financing. We value your fe... read more
Frequently asked questions about Jerry Seiner Chevrolet, Inc.
How is Jerry Seiner Chevrolet, Inc. rated?
Jerry Seiner Chevrolet, Inc. has a 4.4 star rating with 2,603 reviews.
When is Jerry Seiner Chevrolet, Inc. open?
Jerry Seiner Chevrolet, Inc. is closed now. It will open at 9:00 a.m.
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