micros78 on Zillow
4 years ago
04/20/2017, 01:54 AM
My wife and I were looking to purchase a home 4 years ago, and someone recommended Jay to us. We had never purchased a home before so we were a little nervous and didn't know what to expect. Jay was extremely helpful during the whole process and made us feel like we had known him forever. We wanted to look for a home outside of the Rocky Mount area, and Jay went out of his way to accommodate our wishes. He drove us to locations that were an hour away from his office on multiple occasions. He definitely showed us how committed he is to satisfy his clients. We finally found a home that we liked in Clayton, NC and made an offer which was accepted. Jay was better than we could have ever hoped for in a real estate professional. He helped us answer all of the questions we had and went above and beyond to make sure we were comfortable with every decision that we had to make.
After 4 years of living in Clayton and working in Rocky Mount, we decided to move back to the Rocky Mount area. Jay was the first person we thought of, and wanted to make sure that we called him to see if he wanted to help us find another home to purchase in the area and to help us sell our home in Clayton. We weren't sure if Jay would even remember us since it had been 4 years since we had spoken. However, he not only remembered us both by name, he remembered many details about our family, our jobs, and our home buying experience 4 years earlier. Needless to say, we were very excited to be working with Jay again.
Jay helped us find several homes in the Rocky Mount area that were potential suits for our wants and needs. He drove us around to look at multiple homes on multiple occasions and we finally found a home that we wanted to make an offer on. We made the offer on a house that we liked, but it was not accepted. My wife was a little upset and discouraged because she really liked the house, but Jay helped reassure us that he'd help us find another home. He did, and we made an offer on a home that we liked even better than the one we lost out on, and it was accepted.
We were now under contract to purchase a new home, but our house in Clayton was not on the market yet. My wife was pregnant and we wanted to wait until she had the baby before we put our house on the market for a variety of reasons. One of which was to make sure that someone could be there to tidy up the house for showings when they were scheduled. Jay told us that there was no rush and that he'd be ready when we were, and to let him know and he'd come to Clayton to take some pictures and put our house on the market.
My wife had the baby, and we let Jay know when we were ready, and he came straight to Clayton, took pictures of our house, and had our house on the market the next day. We had 20 - 25 scheduled showings the first weekend our house was on the market. We were shocked and excited at how many showings were scheduled so quickly. Jay advised us that since there was so much interest generated with our house the first weekend that we should probably wait to see how many offers we get following the weekend so that we could pick and choose the best offer for us. Saturday night our first offer came in, and it was a really strong offer. We were dumbfounded at how strong of an offer we had received and didn't want to lose it. My wife and I discussed things between ourselves, and called Jay to discuss further. Again, Jay helped guide us and answered all of our questions so that we could make the best decision for our family. We accepted the offer, and were very pleased with the quality of service we were provided throughout the entire process by Jay.
We would definitely recommend Jay Hooks to anyone who is looking to buy or sell a home in the Rocky Mount area. We made many phone calls, texts, and emails to Jay during off hours, at night, and on weekends, and he was always very responsive. He made us feel like we were his number priority even though I know he was working with multiple clients at the same time. We always felt comfortable discussing anything with Jay, and he always seemed to have the answer to our questions. Jay is a true professional in every sense of the word. He is hard working, attentive, and helpful. I can't say enough kind words to describe our experience working with Jay. You would be hard pressed to find another real estate professional that is as hard working and as courteous as Jay Hooks. We would highly recommend Jay to others, and if we ever have to buy or sell another home, Jay will be the first person that we call. We have been beyond satisfied on each occasion that we've used him. Jay is awesome, and you won't be disappointed if you choose him to help you with the purchase or sale of a home.