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Jackson's Western Store
- Retail
- Wayland, MI
About this business
For generations, people hailing from all over the Midwest have made their way to Jackson's for an unrivaled inventory of cowboy boots, Western apparel, and tack. The reason they all come to Wayland, though, is because our store has exactly what they need. With over 17,000 square feet of apparel, accessories, gifts, and so much more, we're proud to source a vast selection of products made right here in the U.S.A. And as a family-owned and operated business, we put our customers at the core of everything we do.
Location details
1110 W Superior St, Wayland, MI, 49348, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
After purchasing 5 pairs of boots here in the last 10 years i can say I've made my last one. Last weekend i was hounded multiple times about a mask, which i cannot wear, and then treated like leper when i informed them. literally, they backed up from 6 to 10 ft away after my reply. i don't know where I'll buy my next 5 pairs of boots but I sure know where i won't!
Medically can’t wear a mask. Was greeted nicely by a gal, Went on shopping. Was in store 20 minutes then a lady comes up and asks if I want a mask. I was kinda shocked cuz I’d been in there for some time...I tell her I can’t wear one. I was told I couldn’t shop. Mind you I was in there shopping already for 20 minutes. I don’t have to explain my medical reasons! I left, I will shop elsewhere where I don’t have to explain myself and can keep my freedom, for the sake of my unborn baby and myself. Shame on this person.
Business response:
If you are unable to wear a mask for medical reasons, all you needed to do was inform us, that is all. You made no mention of any medical-related reasons when asked if you needed a mask free of charge, you instead chose to leave. Our stance is very simple, we have to follow the executive order if we want to remain open, plain, and simple. Yes, it is your right to not give us a reason why you didn't have a mask, but please understand that it is our obligation to follow protocol if we want to remain open. One thing is puzzling... read more
Recommendeda huge shout out to kendra and allysa for doing an awsome job on cleaning my western hats thank you!!!
thank you for must haves on masks!!!
Business response:
Allison we appreciate the 5 star review! Hope to see you again soon!
Business response:
Heather, thank you for taking the time to leave us a detailed review of our family owned western store. We are delighted to know that you are pleased with the level of customer service that Kendra provided for you. She is an important part of our team! Hope to see you again! -Mike
Bought a pair of boots 3 months ago and wore them in 6 horse shows. Having issue with the sole ripping out. Spoke with Manager Kim, she advised that is not her problem. She will send them to the company to see what they may do about it but as for Jackson's Western Store they do not stand behind products they sell. I asked, is it not true that if something I bought from Meijer's is defective I can return the product for an exchange. That is customer service. She did not answer me she just hung up on.
From the moment I walked into the store, the staff were friendly and willing to help. I was looking for items that I could wear on stage at bars and not worry about getting scuffed or dirty (I'm a musician). They took the time to make sure I got the boots and hat that fit me best. Definitely a stop if you're looking for quality western wear. I will be returning for more merchandise in the near future!
Frequently asked questions about Jackson's Western Store
How is Jackson's Western Store rated?
Jackson's Western Store has a 4.7 star rating with 1,194 reviews.
When is Jackson's Western Store open?
Jackson's Western Store is closed now. It will open at 10:00 a.m.
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