Jackson Furniture

Barbara H 

on BBB

2 years ago

I wish I could give them a zero star! I bought a whole living room suit and they delivered it in January 2021. I have never had any problems with furniture before. This is 2022 and it looks like it came from a Thrift Store. My warranty I bought when I called the thin fabric that holds the seat cushion when you recline is ripped (it’s paper thin they said oh we can’t fix it it’s normal wear and tear. I said really after one year? So I emailed Jackson Furniture, they said please send me pictures. I did and never got a response... read more

Kenneth E. 

on BBB

3 years ago

I purchased a loveseat from a retailer in the same city that catnapper is made. I financed f 2 yrs. The material was leather/mix. So about 1 year after owning the materials started coming apart at the seams. No problem send back to the retailer for repair covered 100% by warranty. After ordering the material 6 months later they finally came in (must’ve been a supply chain issue haha) so the retailer takes the chair apart and they find a very large stain inside. Like someone spilled a gallon of cola I don’t know. My wife was ... read more

Peggy D. 

on BBB

3 years ago

In 2017 we bought a couch and loveseat 6 months ago we heard a pop On further inspection we found that the springs had popped and the tension bars holding the couch together were inferior We contacted the company and was told they no longer use these metal bars w their couches (probably due to complaints) We were advised that these were not in stock and would need to contact a furniture repair store at our own expense The couch is unusable and the bunting on the arm also flattened. I steer clear of anything made by this comp... read more

Kim S 

on BBB

3 years ago

Customer service is terrible. My parents bought 2 lift recliners in October 2021. One broke 1-2 months after delivered in early November and it took a month to get it repaired. Fast forward a few months and both chairs broke within one day of each other. My elderly parents do not have a comfortable place to sit and my dad even slept in his chair a lot due to difficulty getting in and out of bed. So now it has been a month and the parts finally came in. Can't get the repair company to come until 7/2. This is ridiculous! My da... read more

Sheree P 

on BBB

3 years ago

I bought a $1000 power lift chair and it stopped working and I can’t get a response from their customer service. 

Robin M 

on BBB

3 years ago

I recently purchased Jackson furniture from ***** home plus immediately after receiving the furniture I noticed on the loveseat that the the pulling mechanism to release the foot rest was not working correctly then less than a month into it my son who is very small leaned against the edge of the couch and you could hear the wood busting i’m very disappointed in the couches being as I purchase brand new furniture not refurbish furniture they sit crooked the frame is bent on both couches this is clearly a manufacturing issue I... read more

Dennis L. 

on BBB

3 years ago

Should be 0 stars. It is easy to offer a warranty if they dont respond and have to honor it. Recliner frame broke along a support bolt. We have no children to jump and damage anything. Heaviest adult is about 180 pounds which obviously wouldnt cause damage. On their site you have to type in your issue and submit it. They do not have a customer service person to speak to. You have to have a name to get through their computer directory. They indicate a response in 2-3 days. Over the past couple of months I have submitted their... read more

Denise S 

on BBB

3 years ago

I have the same issue as many others. The faux leather on the swivel rocker recliner and sofa is peeling off and looks terrible. The rocker has been sat on under 30 times and the couch less than 6 times. I will either have to pay to reupholster in quality covering or replace with another brand. Won't ever buy Jackson brand again. My everyday furniture I have had for almost 30 years and been through 3 children and grandchildren still looks new. Not sure what the brand is, but definitely not Jackson. Very disappointed with Jac... read more

James S 

on BBB

3 years ago

This stuff is junk junk junk junk junk. More like ****!!!! Do not buy from this spray on crap. It peels off in sheets. Horrible. Jackson manufacturing should be shutdown. Highway robbery. Didn't last a year! Had to put covers over ot to hide all the peeling. They wouldn't do a thing for us. Wouldn't even return a call or email. Save your money buy something better.