Jackson Furniture

Paul W 

on BBB

a year ago

We bought our Jackson Catnapper February 2022 and were originally happy with it. Fast forward to a year later and the arm broke off the frame. We called the business we bought it from and was told it's not covered under warranty since the year expired. Junk furniture for sure. 

Carol W 

on BBB

2 years ago

Spring seat exploded in my 7 yr old recliner . Contacted catnapper and it was only under warranty for 5 years Did offer to sell me a new seat for $110 What a deal ! I declined as I didn’t want to pay for more inferior merchandise . Will not buy from again . 

Nancy L 

on BBB

2 years ago

Catnapper "Leather" Power Sofa and Loveseat both began cracking and then peeling exactly 4 yrs old. Huge 2ft square piece peeled bit by bit. Hubby would sit in it and I'd have to pick pieces off him when he got up. Love the furniture itself but the fake leather is terrible. I paid 3600.00 for the set and now I cant even give it away. Contacted Catnapper and they said they'd sell me extra material and I could get it reupholstered. I'm not rich, cant afford that nor a new set of living room furniture. I am so embarrassed for a... read more

Raymond S 

on BBB

2 years ago

Within 4yrs of having this couch, the material has ruined. When I purchased the 3 pieces of furniture, I was told if the furniture was under a complete warranty 100%. The electric functions still work and looks brand new underneath, but the "pleather" fake leather, has flaked off and looks like trash. A total waste of money. 

Wednesday B 

on BBB

2 years ago

Mammoth Sectional is a piece of junk at over 4k. Space between chase and couch could lose a person in it. Zippers are broken and we have resorted to taping out couch together. Contacted them multiple times with no response. 

Robert T 

on BBB

2 years ago

1. Our catnapper power recliner and couch(with a recliner on each end) set has bad fabric that immediately was reported and was never repaired. We did have a technician evaluate the problem and ordered parts / materials. We received a box. When he arrived to install the fabric, he said the set of furniture needs to be replaced and didn’t install them. It was never installed. 2 years of waiting! 2. We now have sparks coming from a cable to the footrest control. The cable was routed over the steel footrest mechanism and now ha... read more

Charles S 

on BBB

2 years ago

We bought a modular "cat-napper" recliner set two years ago at ******'s. When it was delivered we immediately noticed that the padding and fill was much thinner than the showroom model. Within a year the foot rests had come off, examination showed that while the showroom piece had four bolts (two per side), spaced apart on either side of the foot rests, the one we got only had two bolts, one per side, mounted at the top of the rest, so when you pushed with your feet to sit up (we ordered the mechanical recliners, no power), ... read more

Barbara H 

on BBB

2 years ago

I wish I could give them a zero star! I bought a whole living room suit and they delivered it in January 2021. I have never had any problems with furniture before. This is 2022 and it looks like it came from a Thrift Store. My warranty I bought when I called the thin fabric that holds the seat cushion when you recline is ripped (it’s paper thin they said oh we can’t fix it it’s normal wear and tear. I said really after one year? So I emailed Jackson Furniture, they said please send me pictures. I did and never got a response... read more

Kenneth E. 

on BBB

2 years ago

I purchased a loveseat from a retailer in the same city that catnapper is made. I financed f 2 yrs. The material was leather/mix. So about 1 year after owning the materials started coming apart at the seams. No problem send back to the retailer for repair covered 100% by warranty. After ordering the material 6 months later they finally came in (must’ve been a supply chain issue haha) so the retailer takes the chair apart and they find a very large stain inside. Like someone spilled a gallon of cola I don’t know. My wife was ... read more