Jackson Furniture

Tim V 

on BBB

a year ago

My error was not reading these reviews before I bought the recliner. Not long after the warranty expired so too did the electrical control switch. Now I'm stuck with a piece of furniture with the footrest in a "partial up position"! I contacted the company, spoke to a woman in Customer Care (what a joke those two words are) and was asked to send copies of paperwork, description of the problem, pictures of the chair, etc. Emails went back-n-forth for almost three weeks. Exasperated, I threatened to go to the BBB (waste of tim... read more

David S 

on BBB

a year ago

Horrible quality furniture. I had a couch frame break down within a year. Filed a claim against the extended warranty I had purchased with the couch. Repairman came out and determined the frame was faulty and needed to be fixed. Jackson rep denied the claim, saying it was regular wear and tear, despite the repairman's recommendation. The warranty is a scam, as they did not honor it despite it being an obvious claim. Avoid any furniture made by Jackson Furniture. Check their other reviews, all saying the same thing. 

Wanda B 

on BBB

a year ago

I Purchased, a lift chair from a local dealer, and it was a Jackson/Catnapper chair, it had to be replaced twice, it took seven months before they actually got my chair, hopefully this one will work correctly, I have not gotten it from the dealer as of yet. Jackson furniture does not work well with the dealer on the warranty at all. 

Thomas G 

on BBB

a year ago

I purchased a catnapper recliner about 5 years ago. The workmanship and quality of the product is horrendous. The headrest, arms and anywhere your body touches as peeled and frayed terribly. This recliner was used infrequently by an adult. I paid $650 for a chair that will go in the garbage. There marketing material states their furniture is made to last. They should add barely five years. Their customer service was useless with their recommendations. I could purchase replacement parts from them. That would be an entirely ne... read more

MS M 

on BBB

a year ago

Purchased a Jackson Catnapper “Daly”manual recliner back in February 2023. It was delivered within a week. I purchased it from ********* *** ***appliance store, and with it I also bought a 5-year warranty for repairs ($99). Total cost: $ 800 plus $72tax. Not cheap, and we have purchased many great appliances there so I equated price with quality. Bad theory. After about 2 weeks, the right arm of the chair ( the side with the lever to lift the recline feature) became loose. A couple days later it was totally disattached, dang... read more

Bryan T 

on BBB

a year ago

I purchased 2 catnapper Magnum Chaise Rocker Recliners on 11/16/2021. Within a few months, both recliners started sagging and the seat and back cushions were breaking down. After 18mths of purchase (13 mths after delivery) one of the chairs was so bad it was causing neck and back pain from sitting in it. Since I also purchased a 5 yr additional warranty on both chairs, I contacted the warranty Co. To see what could be done. They said the additional warranty covered only the fabric (which is fine because I keep a cover on the... read more

T. R. 

on BBB

a year ago

Potential safety hazard of electrical furniture. Too bad I can’t give them a 0. Future buyer beware and please research thoroughly any & all reputable review sites before you buy. Your life & your life savings matter so make sure your research includes safety of the product, design and workmanship of the product and customer service to warranty. Do they stand behind the workmanship, quality & warranties as stated? Read them all. We will never buy their product again nor shop this retailer. We have been ignored & became irrel... read more

Michelle H 

on BBB

a year ago

Beware of furniture purchases. I bought a recliner ($1200) 2 weeks ago (delivered in 3 days-yeah), and the left arm has cracked right off the frame so the chair is not usable. They claim to be sending a "repair person" out in 2 weeks to access it and will either repair or replace it. Luckily in hindsight, at the time I purchased it, I decided to purchase the $129.99 the extended warranty. But after reading several reviews, I'm seeing that this defect is not unique to me. The chair will for sure have to be replaced and I woul... read more

Gerald B 

on BBB

a year ago

This catnapper really stinks. The backrest has little cushioning and hurts my back. When reclining the exposed frame hurts my elbows. Can't use this thing.