Jackson Furniture

Luann V 

on BBB

2 months ago

Do not buy catnapper - i paid for on January 1st 2025 for a couch ( 3 recliner- electrical ) plus a manual rocker recliner love seat ( matching set ) from day 1 the love seat the foot rest part will not totally lift - 5 appt for repair ( 3 show ups from a tech) and now I am told not fixable the store order another one and they received it with the same problem ( they are now waiting on theirs to be repaired ) now my couch ( electric recliners the center recliner stop working - i have reported this over 3 weeks ago and still ... read more

Connie D 

on BBB

5 months ago

We bought a catnapper Sofa and Love seat spent more than I wanted but was convince this product was good. My husband says he can't sit on the onesie of the sofa anymore because the cushion is wore out. I contact this company and they asked for a picture of the tags under neath the couch and they didnt get back with me. We also found a broken board in in the back of the couch. And in between the two seats is a big gap. I'm very disappointed in catnapper. 

Cindy B 

on BBB

6 months ago

Worst purchase ever! I bought a catnapper lift chair in November 2023 for my 87 year old mother. It started creaking loudly and moving side to side when lifting. I contacted the dealer **** ***** *********in Bristol Tn in October 2024 before the warranty ran out. They would not help, kept saying the representative never got back with them. They said they would come check it out but never showed up. I called them 4 times with the same result. In February of 2025 I contacted Jackson furniture. They contacted me and I sent them... read more

Quincy W 

on BBB

11 months ago

Terrible furniture. Dream home with a big living room? Check. Huge comfy sectional couch to enjoy with friends and family? Check. ... Or so i thought. This couch was junk. It wasn't even as comfy or sturdy as the one i sat on in the *****furniture showroom. That store has a terrible business with a policy that I couldn't return it since the feet had to be screwed in. A few months in the couch showed huge signs of fatigue. Boards didn't actually break they're barely just held together by staples. About a year in this couch ha... read more

Jody W 

on BBB

a year ago

Originally I had help, then my check was cashed for the parts and no response back. Worst customer service I have ever experienced. Couch was bought from ******** *********, and I have let them know they should not be selling their product after reading all reviews on them. Jackson Furniture cashed my check, sent 5 wrong motors even though they have videos, images part numbers, and now will not respond. I would strongly suggest reading others comments. I am now out an italian leather Catnapper couch that is only 2 years old. 

Curt S 

on BBB

a year ago

I bought a Jackson Catnapper couch in May 2023. Seams came apart and Jackson will not warranty it because it is a few weeks out of warranty. Which it tore up before the year warranty, but the local store shut down and I was having to deal with ***supply. Finally ***sent me to Jackson Catnapper. Now they are telling me it is after the one year warranty. Jackson Catnapper has Poor quality and worse service. Do not recommend buying anything from them. 

Todd H 

on BBB

a year ago

I purchased a recliner sofa in Feb. 2024 Within 3 months one side started sagging due to a mechanical issue. Had retailer look at it and they said they said there really nothing wrong with and that was normal (after 3 months…really) Spoke to the rep for Jackson Catnapper for the store I purchased the sofa from He was VERY VERY RUDE …He suggested that I was overweight and that was the reason for the issue with sofa ,not meeting me or seeing the sofa …I weigh 170 Having issues with the retailer also very rude and can’t get my ... read more

Debra S 

on BBB

a year ago

Jackson Furniture Industries, Cleveland, TN, makes junk furniture!!! ?? In October 2022, my husband and I bought a sofa and loveseat. In just a few months, the arm of the sofa where my husband sits started to cave in!! I contacted the furniture store where we bought the sofa. Two weeks later a worker with the store came and patched up the arm with some kind of foam that hardened. He told us that the arms are made of cardboard!! About 6 months ago we noticed that the opposite end of the couch where anyone hardly sits, was com... read more

Keith F 

on BBB

a year ago

Regret buying the furniture because its junk.. The so called leather fabric is falling off the furniture. What a waste of money.. What kind of company sells pure junk and dont even warranty the the fabric or what ever it is. The fabric just falls off in pieces. never seen anything like it.