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Jackson Furniture
- Consumer Services
- Cleveland, TN
About this business
Jackson Furniture Industries, founded in 1932 and located in Cleveland, Tenn., is one of the leading family-owned living room furniture manufacturers. It offers a variety of sofa brands, such as Catnapper, Jackson Furniture and Shamrock. The Catnapper product range includes designs, including winner s circle, colony hall, Winchester style, blackjack, glove, cuddler, passion, tempo, Odyssey, legend and commodore collection. It also provides leather sofas that include features, such as transitional pub back styling, dramatic a... read more
Location details
180 Industrial Ln SW, Cleveland, TN, 37311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst purchase ever! I bought a catnapper lift chair in November 2023 for my 87 year old mother. It started creaking loudly and moving side to side when lifting. I contacted the dealer **** ***** *********in Bristol Tn in October 2024 before the warranty ran out. They would not help, kept saying the representative never got back with them. They said they would come check it out but never showed up. I called them 4 times with the same result. In February of 2025 I contacted Jackson furniture. They contacted me and I sent them... read more
Terrible furniture. Dream home with a big living room? Check. Huge comfy sectional couch to enjoy with friends and family? Check. ... Or so i thought. This couch was junk. It wasn't even as comfy or sturdy as the one i sat on in the *****furniture showroom. That store has a terrible business with a policy that I couldn't return it since the feet had to be screwed in. A few months in the couch showed huge signs of fatigue. Boards didn't actually break they're barely just held together by staples. About a year in this couch ha... read more
Originally I had help, then my check was cashed for the parts and no response back. Worst customer service I have ever experienced. Couch was bought from ******** *********, and I have let them know they should not be selling their product after reading all reviews on them. Jackson Furniture cashed my check, sent 5 wrong motors even though they have videos, images part numbers, and now will not respond. I would strongly suggest reading others comments. I am now out an italian leather Catnapper couch that is only 2 years old.
I bought a Jackson Catnapper couch in May 2023. Seams came apart and Jackson will not warranty it because it is a few weeks out of warranty. Which it tore up before the year warranty, but the local store shut down and I was having to deal with ***supply. Finally ***sent me to Jackson Catnapper. Now they are telling me it is after the one year warranty. Jackson Catnapper has Poor quality and worse service. Do not recommend buying anything from them.
I purchased a recliner sofa in Feb. 2024 Within 3 months one side started sagging due to a mechanical issue. Had retailer look at it and they said they said there really nothing wrong with and that was normal (after 3 months…really) Spoke to the rep for Jackson Catnapper for the store I purchased the sofa from He was VERY VERY RUDE …He suggested that I was overweight and that was the reason for the issue with sofa ,not meeting me or seeing the sofa …I weigh 170 Having issues with the retailer also very rude and can’t get my ... read more
Jackson Furniture Industries, Cleveland, TN, makes junk furniture!!! ?? In October 2022, my husband and I bought a sofa and loveseat. In just a few months, the arm of the sofa where my husband sits started to cave in!! I contacted the furniture store where we bought the sofa. Two weeks later a worker with the store came and patched up the arm with some kind of foam that hardened. He told us that the arms are made of cardboard!! About 6 months ago we noticed that the opposite end of the couch where anyone hardly sits, was com... read more
Regret buying the furniture because its junk.. The so called leather fabric is falling off the furniture. What a waste of money.. What kind of company sells pure junk and dont even warranty the the fabric or what ever it is. The fabric just falls off in pieces. never seen anything like it.
This is the cheapest furniture I have ever had. I bought 2 reclining couches and both warped and bent at the same time. It took months for them to come out and replace the frames in each one. Now they are warped and bent again BUT now I will have to exchange them myself. The problem is they are using cheap metal from China SO remember steel is not steel. Looks like we were sold melted coat hangers and not premium steel frames in our furniture that we paid for. I can honestly say these couches that I paid almost $1,500.00 eac... read more
We bought a Jackson couch in June 2022 from Leon's. We are both in our 60s, wife is 100lbs, I'm 170lbs. We noticed last year the couch was sagging and creaking. It's Feb 2024 and I opened up the couch bottom by removing fabric cover. I was horrified at what I found. The frame has come completely apart in 4 spots. The wood is thin and cheap and put together with cheap nails in tension, no glue or screws. The design is a joke. So now we have no couch and ****'s is saying we need to go to the mfg who is in the states. Don't buy... read more
Frequently asked questions about Jackson Furniture
How is Jackson Furniture rated?
Jackson Furniture has a 3 star rating with 143 reviews.
When is Jackson Furniture open?
Jackson Furniture is open now. It will close at 5:00 p.m.
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