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Ironwood Apartments
- Residential Leasing
- Livermore, CA
About this business
Welcome to Ironwood Apartments, a stunning residential community offering studio, one-, two-, and three-bedroom apartments in Livermore, California. Style and sophistication combine with wine country charm in a great location to provide a truly exceptional living experience. Take advantage of dozens of nearby wineries, a quaint and bustling downtown and easy freeway access to 580. Unparalleled amenities and modern design touches deliver a further feel of elegance throughout each home as well as the community. Schedule a tour... read more
Location details
5643 Charlotte Way, Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The complex to far too long to complete and blamed everything on the application. Also, given a generic and vague explanation of the reasoning behind their decision.
This apartment building has has three different property management companies over the past 2 1/2 years that we have lived here. We have never had a problem until this newest property management. FYI they are horrible, no communication and they are NOT PET FRIENDLY so don’t bring your pups to live here!!! They have ******* us over on our bills, not communication during the snow storm, our gym is still not repaired... I cannot say one good thing about this new management company... If Avenue 5 is the management property at a ... read more
Business response:
******, we regret to hear about your experience at one of our managed properties, and are sorry that you will not be renewing your lease. We appreciate your candor, and will forward your comments to the management team as well as our regional leadership team for further review.
They have withheld my security deposit, refuse to respond to emails, return calls or voicemails. While in a pandemic they have been nothing but disrespectful and selfish to say the least. They are a continuous example of what’s wrong with the country and why people lose trust in most companies.
Business response:
*******, we are sorry to hear about the security deposit issues and lack of communication about your billing status. Please send us an email at hello@avenue5.com with the name of your property so that we may facilitate a timely resolution to these matters. Thank you.
I am extremely disappointed with Tapestry at Largo Station Avenue 5 Apartments. I transferred from a one bedroom to a 3 bedroom unit with my 2 small children. Initially I was asked to move in at 4 pm on a Friday (close to front office closing hours) - not going to happen. I was given the opportunity to move in earlier than my scheduled date, so I’m unsure why the apartment wasn’t ready for move-in the morning of January 22. The floors still had to be waxed on the day of move-in, and because it was so RUSHED, no one cleaned t... read more
Business response:
Thank you for bringing these issues to our attention. We regret to hear about the move-in and maintenance issues you described, and will escalate these issues to your property's regional leadership team today so that they may resolve the issue to your satisfaction.
Avenue 5 has recently taken over as the new property management company for the Edison at Frisco in Frisco, TX. After living here for over a year and signing a lease without being notified that a new property management company was taking over, my utility bill has now DOUBLED. On top of that we now have to even PAY MONEY to pay our rent through the new portal. I am a single person who lives alone and goes to work 5 days a week so I am not even home during the day but yet I am paying $44 dollars for trash now along with a fee... read more
Business response:
****, we appreciate your feedback and will be happy to pass your comments to the regional leadership team overseeing your property, so that they may work to resolve your concerns.
I’m so disappointed with The Mercantile Apartments in downtown Bothell. This morning new manager Jake had an incident with my partner and her dog off property by the ******** church when his and her dog interacted 15 feet away. At that time my partner fell down, Jake knowing she is legally disabled and has a service dog, he did not even offer to ask if she was okay or to help her up. He simply just left her therefore on the ground. When I came home from work this evening my key foab was inoperative. I came to the office to a... read more
Business response:
Thank you for bringing this incident to our attention. We're sorry to hear about this interaction, and will be happy to escalate this incident to your property's regional leadership team for follow-up today.
Complete and UTTER CON-ARTIST. I live at the VILLA Serena Property in Henderson, NV. The day to day management operators like Veronika and others are understanding and nice. However, it when issues go above their head that the sketchy and unethical behavior appears. For example, I paid a portion of my rent early one month. I noticed about three days later the money had been returned to my account. I called my bank and they said the transaction was canceled by the merchant. After calling Avenue 5, I was told I had hundreds of... read more
Business response:
We apologize for the communication issues surrounding your payment, and about the other frustrations you described. We will follow up with your property's regional leadership team on these issues right now to see what can be done.
The new owners Lazo is literally the worst apartment team ever. No communication at all. Lie after lie after lie. Someone needs to take some action and get these managers and especially the maintenance team fixed or replaced. Absolutely unacceptable to have this happening at a "luxury living" complex. My lease cannot end fast enough.
Business response:
******, we are sorry to hear that you have had a negative experience with this property, and we will be happy to follow up with the on-site team regarding the concerns you described. Thank you for making us aware.
My one star review is primarily, though not exclusively, due to my experience after moving out of an Avenue5 property. We were sent a final bill of $440.42 (after the security deposit deduction of $200). This amount is high to begin with, but in addition we had legitimate questions including why two carpet cleaning charges were applied, and why an additional lease termination fee was applied when we had already paid the lease termination in full. I called the billing office number five times during business hours, leaving va... read more
Business response:
********, thank you for taking the time to leave your review. Our associates are committed to following all lease terms and related laws. However, we are sorry to hear that you had a negative experience regarding follow-up communication on your move-out charges, and will be happy to follow up with our billing team today to see what may be done.
Frequently asked questions about Ironwood Apartments
How is Ironwood Apartments rated?
Ironwood Apartments has a 1.8 star rating with 278 reviews.
When is Ironwood Apartments open?
Ironwood Apartments is closed now. It will open tomorrow at 10:00 a.m.
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