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Ironwood Apartments
- Residential Leasing
- Livermore, CA
About this business
Welcome to Ironwood Apartments, a stunning residential community offering studio, one-, two-, and three-bedroom apartments in Livermore, California. Style and sophistication combine with wine country charm in a great location to provide a truly exceptional living experience. Take advantage of dozens of nearby wineries, a quaint and bustling downtown and easy freeway access to 580. Unparalleled amenities and modern design touches deliver a further feel of elegance throughout each home as well as the community. Schedule a tour... read more
Location details
5643 Charlotte Way, Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I moved into San Melia apartments Feb of 2020--The brand "new" frig went out and I lost over $200 in food just purchased for moving in < "Sorry, not our problem". This was the start of a long and frustrating trend in maintenance in this complex and a maintenance request is about a 4 week process to get anything fixed or to have people call back. Currently, I have been cooking on a gas stove with only 3 working burners and I am "told" is is "not our problem due to shortage of maintenance people and a nationwide shortage of ap... read more
Business response:
******, we appreciate you taking the time to make us aware of this situation. We are sorry to hear about the maintenance issues you have been experiencing, and will follow up with the team today.
I stopped into the office over the weekend because another one of the pools at Kota North Scottsdale had green water so unable to use. I called the office for an hour without anyone answering the phone. I stopped in the office then to see why this pool was not available again and when would it be ready for use. As I asked one of the girls in there she got very loud and defensive saying that I was recording her. I told her I wasn't recording her and turned my phone to show her. My son had sent a video of my grandsons birthday... read more
Business response:
*****, we are concerned about the scenario you described, and we appreciate you bringing it to our attention. We will follow up on this matter with your on-site team and our ******* regional leadership team right now.. We apologize for the experience you had.
We have leaky faucets, a ***** problem, electrical problems and a leaky a/c unit that is causing water damage on ceiling and nothing has been done. I regret moving here and due to the pandemic I'm stuck in this h*** hole. Sincerly Dissatisfied customer ****************
Business response:
******, we apologize for the issues with your air conditioning. Would you please contact us at ******************************** so that we may follow up with your on-site team and ensure that it gets fixed as soon as possible? Thank you.
7 years in business and they have a 1.12/5 customer review rating average out of 65 total here on BBB? Somehow a resulting "B" rating and given accreditation? ...YO. I know where my 'security' deposit went.Anyway, these guys may be based out of *******, **, but this lousy company happens to operate in Tustin, CA. The folks I personally dealt with included *************************, *****************************, *******************, and *************************.TL;DR - CRIME, *************** COMMUNICATION MONTH 1:First mont... read more
Business response:
Jazlyn from front office was also incredibly unhelpful. ****************** I think is newer and is suddenly the one to deal with my issues, I almost feel bad for her. I have YET to hear from the original people who misled me into my lease (****** M, ******* O)
This place is shady asf ******* the apartment manager is the worst oneout of all of em. The apts here r gross and extremely poorly managed and unmaintained
Business response:
We regret to hear about your experience, and would like to help follow up on any issues you are experiencing. Would you please send us an email at ******************************** with the name of your property? Thank you.
The property manager and maintenance staff at Kota North Scottsdale were unprofessional, awful at communicating and sloppy. Not even 24hrs before move in day they called to tell us our apt wasnt ready. We had to postpone our move in date THREE times due to remodeling deadlines being missed. We lived out of boxes and our moving truck sat outside in the heat for six days while they tried to figure out when the apartment would be ready. When it was finally move in ready the apartment looked like it was thrown together. Paint sp... read more
Business response:
We appreciate you bringing this to our attention and are sorry to hear that you had an unsatisfactory move-in experience. We will follow up with the property's regional leadership team today to make them aware of your experience.
I started living at the property in 2007 and the Avenue5 took over management. Things went from bad to worse. An overcrowded parking lot with residents parking 24/7 in Visitor spaces. A verballly abusive ice cream vendor with loud music. Stairway lights that were out, despite my complaints, when I came home at night.I switched my lease to monthly and put in my 30 days notice to move. I NEVER heard anything from the manager--other than nothing was needed from me I could leave whenever. The apartment needed to updated/renovate... read more
Business response:
We are sorry to hear about the issues you experienced, and will be happy to help follow up on the status of your deposit. Please contact us at ******************************** with the name of the property so that we may assist.
If you looked up the definition of terrible, you would find Avenue5's Block17 management team. There were multiple dog biting incidents from one dog in the building and it wasn't until the dog owner got sued that the management decided to evict them - even after numerous complaints from multiple residents. There was another time when the apartment management wanted every single person who park their cars in the parking garage out on the street for 3 days straight without any reimbursement or concession offered to residents. ... read more
Business response:
We thank you for bringing these issues to our attention, and regret to hear that you have had a negative experience at this property. We will follow up today with the property's on-site team as well as the regional leadership team to explore what may be done to effectively address these issues.
I put into living here for 3months (how sad) or I WILL TAKE YOU TO COURT !!!! I don't bother anyone here and I pay all my rent ON TIME AT THAT. I WILL NOT BE TREATED THIS WAY!
Business response:
We are sorry to hear about the issues you have experienced, and would like to assist you by following up with your on-site team to see what can be done to resolve your concerns. Please reach out to us at hello@avenue5.com and provide us with the name of your property. Thank you.
Frequently asked questions about Ironwood Apartments
How is Ironwood Apartments rated?
Ironwood Apartments has a 1.8 star rating with 278 reviews.
When is Ironwood Apartments open?
Ironwood Apartments is closed now. It will open at 10:00 a.m.
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