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INFINITI OF DENVER Pre-Owned
- Used Car Dealers
- Aurora, CO
About this business
INFINITI OF DENVER PRE-OWNED is a luxury used automobile dealership providing sales of and services for pre-owned INFINITI vehicles. Serving the local community since 1993, INFINITI OF DENVER PRE-OWNED is dedicated to you. The owners, sales consultants, service technicians, and all staff members provide a caring, personal approach to serving you high-quality customer service, convenient hours and location, and a steadfast commitment to giving back through local philanthropy. INFINITI OF DENVER PRE-OWNED sells more than just ... read more
Location details
3000 S Havana St, Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedJim and team were awesome. So easy to work with. Very happy with service
Business response:
Thank you Abram for letting us know about your car-buying experience. We greatly appreciate you making us your dealership of choice. We will pass along the kind works to Jim and the team.
You guys lucky to have jason , sean and deaniel in your team !! I had a great experience with this great dealership! Good job guys
Business response:
Ahmad - Thank you for taking the time to let us know about your car-buying experience with INFINITI OF DENVER. We greatly appreciate it. We will pass along the kind words to Jason, Sean & Daniel on a job well done. Thank you for making us your dealership of choice.
STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for two years, with no problems. Since mid-October, when we had our first snow storm, at the first sign of snowflakes, the car would begin to lurch and felt like it was loosing power, to the point it would barely move, even while floored. Apparently, what is happening is that the front sensor is malfunctioning and it sees the snowfl...Continue Reading
Business response:
We are sincerely sorry for the challenges you have experienced with your QX60. Per INFINITI’s manufacturer warranty, they provide rental car reimbursement if you are without your vehicle and more than 100 miles away from the nearest dealership. As a result of that distance we are not authorized to circumvent the manufacturer’s policy and a loaner car being towed to Steamboat would not be authorized by the factory. It is unfortunate we could not provide a loaner, but we must adhere to INFINITI loaner car policy. We did find a... read more
They can improve by shutting down this stealership
Business response:
Chris, we sincerely apologize about your unfortunate experience with us. We would love to get this issue resolved as soon as possible. For all concerns, please contact our Service Manager, Tim Dyke, or our General Manager, Roman Gelfand.
Poor communication from both sales and service. No follow through on promises. Focus is on throughout not the customer experience/ satisfaction.
Business response:
Jeanine, we sincerely apologize about your unfortunate experience with us. We would love to speak with you and get this resolved. For all concerns, please contact our General Manager, Roman Gelfand.
I worked with Ryan Cook and Aaron Swilley at IofD and both were quick to respond, friendly and aimed to please! Although I did not end up purchasing at IofD (only because I went with a different make/model that they did not have) I would highly recommend reaching out to them if you are interested in an Infiniti!
Business response:
We appreciate your recommendation, Megan! We are glad you had a great experience with us. We will pass on the kind words to Ryan and Aaron.
Business response:
Victoria, we are certainly sorry to hear about your frustrations and your bad experience with us. We have already reimbursed you for your last service visit and sincerely apologize for our mistake. We truly try our best to make every experience exceptional for every customer, but unfortunately mistakes can happen. Additionally, we would like to offer your next service visit free for the inconvenience. It is our hope that your experience with your INFINITI improves.
amazing customer service! we traveled all the way from Grand Junction to get a piece fixed due to the laziness and lack of knowledge from our home town Nissan Dealer.. They kept us up to date on everything that was going on! Kudos to Chris for such an amazing job and all the wonderful mechanics!
Business response:
Alyssa- thank you for taking the time to let us know about your experience & recommending us to others. We appreciate your business and will pass along the kind words to Chris & his service team.
I whole heartedly recommend Clark in the service department. He happily takes care of whatever issue I have to my total satisfaction.
Business response:
Becky, thank you so much for the recommendation. Thank you for sharing your great experience. We will pass on the kind words to Clark.
Frequently asked questions about INFINITI OF DENVER Pre-Owned
How is INFINITI OF DENVER Pre-Owned rated?
INFINITI OF DENVER Pre-Owned has a 4.3 star rating with 296 reviews.
When is INFINITI OF DENVER Pre-Owned open?
INFINITI OF DENVER Pre-Owned is closed now. It will open at 8:30 a.m.
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