This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
INFINITI of Charlotte Service Department
- Automotive
- Matthews, NC
About this business
Location details
9103 E Independence Blvd, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Today is 9/27/2025. Sad, sad, sad. Changing my review from 5 stars to 1 star. Ever since management changed, the dealership started going down hill. Hardly anyone is working in the shop anymore. I spoke with their new general manager and he told me that he is fixing things up. REALLY, it doesn’t look like it at all nobody wants to work there anymore. Recently they had a mass exodus losing shop manager, 2 advisers and countless technicians. I used to come on Saturdays to get my cars rinsed and serviced. Now all Saturdays are ... read more
Took my QX50 there for a water leak, after 2 hours they came back and said, yeah, sunroof has a leak. (I could have told them that) Need to order parts and call warranty to see if it is covered. Sent me home. I have called/text multiple time for an update. 2 full days later, no updates. Not the service I would expect from an Infiniti Service Center.
No good
Shoutout to Hector and the service manager Nick, they did an excellent job following up with me and making the best out of my bad situation.
Came in today just to get some information about the infinity I bought earlier this week and Darien was amazing help! I was out of there in 5 minutes! Awesome service guys!
Frequently asked questions about INFINITI of Charlotte Service Department
How is INFINITI of Charlotte Service Department rated?
INFINITI of Charlotte Service Department has a 1 star rating with 1 review.
When is INFINITI of Charlotte Service Department open?
INFINITI of Charlotte Service Department is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com