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Incontro Restaurant
- Italian
- Franklin, MA
About this business
Incontro Restaurant is a casual, upscale restaurant and lounge featuring regionally inspired Italian cuisine. We are committed to exceeding our guests' expectations by providing personalized service and fabulous cuisine at a price that will allow you to return as often as you wish. We provide authentic Italian cuisine prepared by renowned culinary artists, complemented by wine that is beautiful and collaborative with our cuisine. Each meal is made using the freshest, quality ingredients, and all of our sauces and dressings a... read more
Location details
860 W Central St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pleasanly surprised – I was nervous going here based on the mix reviews but was pleasantly surprised by the great food and atmosphere. Will definately return.
Poor customer service and rude – I was excited about trying Incontro as it’s in the neighborhood and Franklin does not have many mid range eateries. The customer service was awful. Our food took way too long to arrive, the wait staff was inattentive and when we asked to speak to the manager he could not have cared less about our concerns and said there was nothing he could do. He was somewhere between rude and indifferent. Very disappointing as the restaurant has a decent décor and feel when you first arrive.
Customer Service – Restaurant is good, However don't ever try to let the owner know of a problem because he doesn't want to hear from his customers. It's to bad because he has lost a good customer that lives across the street. Good Luck improving customer service by ignoring your patrons.
Excellent Food & Service – My wife and I dined at Incontro this past weekend. We made a reservation 6:30 and were pleasently surprised that we were able to be sat right away. Our server was exceptional. Very attentive and pleasent. We ordered the baked polenta for our appetizer which was outstanding. Our entree's were even better. My steak was perfectly done, a little salty, but very good. My wife ordered the Tuna. Again perfectly done. All and all a very enjoyable evening. We will definitely be returning and recommending th... read more
Should be called "Incompetent-o" – The service here was so bad that after a while, it became amusing to watch this establishment's incompetence. The waitstaff was was rude and incompetent; drinks took 45 minutes to arrive, and we were prohibited from ordering from the bar. What the heck? I was carded three times for three drink orders, and we were not allowed to purchase drinks for anyone else in our party. The mandatory valet service was a ridiculous addition to night that ended up being focused around mocking this establis... read more
Incontro Restaurant – Wow, I thought I was the only one. I had reservations to there on my birthday. I arrived promptly at 8:00 pm to find no available parking anywhere. I called the restaurant an spoke with the manager. He said I could park across the street. I told him we had just had a snowstorm, and there were no sidewalks. He said what do want me do? I said tell the valet to take my car, and hold it until there is room. They couldn't do that. It was a terrible experience. I wrote a letter to the owner three months ago..... read more
It's true - terrible management, experienced it first-hand – I have to echo the sentiments of several others that commented on TERRIBLE management! Just moved to Franklin and was thrilled that there seemed to be 2 trendy restaurants in town ('3' and Incontro). We were warned that Incontro service was questionable, but wanted to judge ourselves. 1st time, experience was mixed. Apps/salad were good, but didn't like our entrees. Pork was dry and steak was just 'ok'. Waiter we had that night was great, so despite entrees, were w... read more
Good food and service, management should take a course in hospitality ! – When my niece and her family moved to Franklin in August 2007 we were delighted to find this lovely restaurant. Though we live in Florida we have already dined there four times. We have found the food to be well prepared and nicely presented. We have always found the wait staff to be personable and efficient. This last visit with friends we had a one hour wait which was understandable on a Saturday night. The hostess suggested that we go upstairs for d... read more
WE WILL BE BACK! – We found Incontro to be excellent in every category. Unlike earlier reviewers, we felt that the waiters were absolutely wonderful---very attentive, affable, and informative. The food was superb, and the selections were creative and interesting. The presentation of the food was done exceedingly well, and the wine list was extensive. Our one small criticism was the placement of a TV in the bar in the main dining room---this seemed out of place and somewhat ruined the otherwise lovely ambiance. We will happil... read more
Frequently asked questions about Incontro Restaurant
How is Incontro Restaurant rated?
Incontro Restaurant has a 3.8 star rating with 413 reviews.
When is Incontro Restaurant open?
Incontro Restaurant is open now. It will close at 6:00 p.m.
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