Imperial Crest Healthcare Center

Lateria Brownlee 

on Google

3 days ago

It’s impossible to get a hold of of the patients there due to the phone is always tied up. It’s very frustrating because you can never speak to anyone. Phone just rings. My uncle is in a bad place I don’t know what to do. 

Heba A. 

on Google

5 months ago

My experience with Imperial Crest Healthcare Center was extremely disappointing. Communication was poor from start to finish, and it often felt like patients were treated as numbers rather than people. Requests and concerns were either ignored or delayed, and getting clear answers was frustratingly difficult. There was a lack of organization and follow-through, which created unnecessary stress during an already difficult time. Staff responsiveness was inconsistent, and important information had to be repeatedly requested. Ov... read more

Mr alomari 

on Google

5 months ago

0/10 please avoid this place at all costs I’m writing this as someone who watched my best friend and his family go through absolute hell with this place. The level of care here is honestly disturbing. Every time we visited, it felt like no one was paying attention to his dad at all. Basic things like checking on him, repositioning him, oral care, or even just being present were missing. The family constantly had to ask for help or do things themselves, which should never happen in a medical facility especially for someone in... read more

Jamalat Al-Jarrah 

on Google

5 months ago

As a mother and wife, writing this is heartbreaking. My husband was transferred here for subacute care, and it quickly became clear that he was not being properly cared for. We would sit with him for long periods of time, and no staff checked on him, repositioned him, or provided basic care like oral hygiene or suctioning. His room was often dark, his mouth extremely dry, and he showed signs of pain when moved, which was very concerning. My family and I had to step in and do things ourselves that should never fall on family ... read more

Mousa Masadeh 

on Google

5 months ago

0/10 please don't send your family here If you care about your loved one don't send them here. My father was admitted into this facility after his heart attack for long term subacute care. My father arrived to the facility in stable condition and no complications at all, two days later he was back in the hospital. This is due to extremely unprofessional and careless care by staff, including individuals identified as Matthew, Claire, and Rogelio, among others. During multiple visits, I spent hours at a time with my father, an... read more