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IKEA
- Furniture Stores
- Oakland, CA
About this business
Location details
4400 Shellmound St, Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
48hrs after in store purchase, paying delivery and assembly and my bed and furniture have not arrived. Solution? Oh we can't say because the truck and driver are lost. Just moved to SFO from Buenos Aires and am literally homeless because I have no bed! Staying at a hotel thanks to Ikea. Not the experience I would have ever expected from a retailer as big as IKEA.
Bought and returned a bed. It's been 30 days and 5 calls/5 hours on hold with customer service and still no refund. Terrible, terrible customer service. Buyer beware!
Delivery was late and most of the products that we ordered did not arrive.
Currently having the worst IKEA experience! Missed a delivery because the person coordinating it said the time window wrong, and have been on hold for over an hour trying to reschedule it. The hold message is driving me nuts!
Corporate should take good look at their return center area! You would think they would want their customers shopping instead of having about 50+ people @ return center waiting for almost 2 hrs waiting to return an item/items! And some of the people behind the counter RUDE! Shame on you IKEA! For not taking care of your loyal customers! But then again everyone's complaints will just go unnotice just like at the store in emeryville.
I agree regarding the comments concerning customer service. I asked a sales person for help finding an item and it was like pulling teeth to get any semblance of help. Finally he declared we must be oversold. I asked when more might be expected in. Maybe a week or two. I don't really know was his replay. I asked if I could by the display model and he said he would need to ask his manager. I followed him to a service counter which when he arrived he turned to me an said the display is not for sale. I pointed out that he didn'... read more
The customer service is the ABSOLUTE WORST. The managers basically lied to me just so that they can leave because the store was about to close. They told me that they would get my order processed and someone will call me the next day to get my credit card information and then they never actually called or processed the order. I have to keep going back to the store because the employees there have no work ethics and are highly unprofessional.
Frequently asked questions about IKEA
How is IKEA rated?
IKEA has a 4.1 star rating with 9,799 reviews.
When is IKEA open?
IKEA is open now. It will close at 9:00 p.m.
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