Hyundai of Chantilly

John P 

on BBB

a month ago

Since this location was purchased by ******, the quality of service has noticeably declinedparticularly in scheduling appointments and providing Genesis concierge services. I made an appointment to have several things addressed on my car, only to arrive and be told, Weve recently been acquired by ****** and are still working out the kinks. There were no loaner cars available and no concierge service offered.After expressing my frustration and saying I would contact Genesis directly, the manager assured me that ******* would ... read more

LB J 

on BBB

a year ago

I would give negative stars if that was an option. ***********************************, and ***********************, who is the manager of the service ***** Should be fired for the worst customer Service and their apathetic attitudes towards paying customers! My car has been in their shop for a month and they still will not tell me when its ready even though they keep saying theres people in front of me and then Im next in line and then every time I call a different story and date my car will be fixed. They dont answer their... read more

Andrea S 

on BBB

a year ago

This is our first (and will be the last) time purchasing a vehicle with Hyundai. Although the buying process at Chantilly Hyundai was good what follows with the service department is horrible. Buyer beware on a Hyundai warranty (which was a major selling point) as this service station appears to void the warranty at any possible excuse, in my experience. 

Charles D 

on BBB

a year ago

The customer service I received from Hyundai of Chantilly on a warranty repair was the worst I've ever experienced. The engine on my 2020 Santa Fe failed after 47000 miles and the engine needed to be replaced under warranty. It has been at Hyundai of Chantilly for over 30 days and counting. 

Ivette H 

on BBB

a year ago

I had gone to Hyundai of Chantilly in VA. I went due to having condensation in my headlights, and having my driver seat loose while making a left turn. they’ve replaced under warranty and tighten the bolt to the seat. They test drove my vehicle without letting me know they needed too, rear driver side window is cracked. They said it was in the fine print, common courtesy would be to let me know. While they were fixing the headlights, they had broke the front bumper bracket. My bumper is no longer sitting flush to the rest of... read more

Cheromia C 

on BBB

2 years ago

Brought a vehicle last week and the car stayed in the service department longer than I personally had it. The battery died within 48 hours of purchase and the hub bearing was bad under the driver side. I was told to bring the car in to take a look since I just bought the car. I had a loaner until the repairs were completed. I got a call tonight telling me that the battery was replaced and they were not going to fix the hub bearings because it didn’t hinder Virginia inspection to pass. I was confused considering I brought it ... read more

Leander G 

on BBB

2 years ago

Purchased a car and before I signed the paper work and financed I was assured that the car wld be repaired now 2 mths later I paid for the repair. Yself and was told I'm out of luck. Over 1grand paid out of pocket. 

Robert W 

on BBB

3 years ago

The inside door handle on the passenger side cracked and became inoperable. I called the Chantilly Hyundai. I explained the problem. They said they would look to see if the part was in stock and call me back, then never did. I called back several times and was hold for too long a time. Two days later I finally got through and was able to make an appointment. I arrived on time for my 2pm appointment. I again explained the issue. They said they would take a look at it. An hour and half later they came back to confirm the broke... read more

Azher A. 

on BBB

4 years ago

September 11, 2020, Chantilly Hyundai performed an oil change on a vehicle with 3008 miles. While driving on the September 11, 2020 @7:12 pm, warning lights came on the car (mileage was 3037 miles). The car towed to dealership on September 12, 2020 morning. Dealer found NO oil in the vehicle. Then the dealership tries to cover up their mistake. On September 12, 2020, dealer writes in their invoice mileage_in 3010 miles, mileage_out 3011 miles. Later, dealer simply twist facts. I have taken the car to them twice for strange n... read more