H&R Block

Pauline M 

on BBB

5 years ago

Irresponsible and dishonest tax preparer. He did not prepare nor sent the local tax return. He did charge me though. After numerous calls and messages there was no response. I feel abused as I am a seventy five year old woman. My annuity is generous. By the questions he asked, I sensed a feeling of jealousy from him, that a woman would accrue a premium annuity. He should be removed from his position. I have complained by phone twice to HR Block. The guy was supposed to call me , but no call. So what will HR Block do next?...... read more

Neomi M 

on BBB

5 years ago

I filed my taxes here on March 8th, 2020. I have not received my refund check and every time I call they ignore me and tell me to just wait. I’ve been waiting for three months and they are of no help. They are rude, careless, and not trustworthy. I’ve been sent to several locations to ask about my check because they don’t know anything. I demand help, I need my refund. They don’t know anything. 

Litzen67 

on BBB

5 years ago

Well I was just going to relate that H&R Block has the worst Customer Service in Michigan and low and behold, a person just posted the same problem that I am having. E. Lim on 05/12, I totally feel your pain. I have been lied to for about a month now. My Tax Prep person said on 04/13 "I am mailing your Tax Docs back to you, you will need them to file". 05/19, 4 emails later, even asking a Manager for help, I can't even get a return email or call. HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP!!!! 

Jacqueline G 

on BBB

5 years ago

I'm blown away that it is legal to add (upsell) products that are not wanted. I chose my filing and completed the state. In the end, H&R added a Tax Pro review for $89.00. I called and was told that is part of the self employment package and the only way to get rid of it is not file a Schedule C? I have done my taxes for 37 years and now they're held up by a service I didn't even want. Totally slimy business practice! 

debra n 

on BBB

5 years ago

I spent close to $500. to do my taxes at HR block because I wanted a relationship. I'm a teacher. That's a big deal for me. Shelter in place happens and HR Block closed down. I sent many emails, left phone messages, had questions about IRA contributions. Last I met my rep, we changed the date of withdrawing state taxes to 5/15/20. It was not withdrawn on 5/15. Uh-0h. Finally 5/18/20, I got through to her - turns out the software changed and the request never went through. I would have NOT paid my taxes had I not kept chasing... read more

Thomas F 

on BBB

5 years ago

This is my first year doing my taxes by myself, so i decided i would call up the store closest to me (*** ****** **** ** **** * *** ** ********* ** *****) to be exact and ask to sit down with someone to assist me. The lady on the phone proceeds to ask me what i do for work so i tell her without thinking of it. She thens asks what i would do if she showed up like she worked at a different restaurant and ask me how to do my job, in the most disrespectful way. I don't think anything of it, and move on, just to basically be told... read more

Damaris S 

on BBB

5 years ago

Horrible, I don't understand how they have good reviews on their page . I filed my taxes at the office located in ***** ***** ******* **, last year and the tax preparer having all my paper work. I don't know what she did with the healthcare marketplace amounts and I ended up getting my return on may. My bf told me to give it another shot and I filed with them again this year. Guess what? another mistake, the tax preparer didn't put my mom as a dependent, No apologies, she simply told me she didn't know what happened. For tha... read more

Valerie W 

on BBB

5 years ago

Never will I obtain an H And R block debit card..my money is held up and H and R block gets a fee if you use their Debit card..they are the middle man,also costumer service is very poor.My last year of giving them business to complete my income tax,im very disappointed 

Rick R 

on BBB

5 years ago

For the second year in a row H&R Block has made errors on my return. In the 2018 return the preparer underreported our income by missing a W2 which resulted in a letter from the IRS stating we owed over $2,000. Luckily I purchased the Peace of Mind protection. We are currently in the appeal process with the IRS. This year, I picked up the prepared return to find we owed substantially more than the previous year. When I got home I found that the preparer had reported one income twice resulting in a higher tax bracket and almo... read more