H&R Block

Jessica I. 

on BBB

4 years ago

Today is tax deadline day, and I had an appointment for 2:00PM. It is not just before 9:00PM, and my “tax professional” has not touched my folder yet, but someone who showed up for a 4:30PM appointment has just been finished being helped. H&M’s block customer service is not reachable and the “tax professionals” at this location will not acknowledge customers or answer the phone. They are putting their customers, and the reputation of this company in a very precarious position. H&M’s block corporate number will not accept any... read more

Richard R 

on BBB

5 years ago

I have been going to H&R Block for over a decade to do my taxes. This will be the last year I file through them. While I understand the affects of COVID on the personal service I had been shown by H&R Block over the years, the way in which I was treated this year was the worst. Not only did I feel as though all of families expenses were adequately adjusted for, when I asked for a re-review from the office manager - Paula M******, I never received a call back and was forced to accept the return as is- in order for me to file ... read more

Louis S 

on BBB

5 years ago

Trying to file a return electronically. Tried using the live chat and phone numbers. Almost impossible to navigate, and you just told that there's no one to help you because of the pandemic. Needlessly purchased software that was useless to me, since I can't e-file a prior year return. Wish someone would have told me that, since I spent 50 bucks on something I didn't need. I had already completed my taxes, and to my surprise got the same results from their software. Tried over and over again to reach a live person. Don't kno... read more

Claudia W 

on BBB

5 years ago

Had appointment at 9 am. Agent was late, then pretended not to be there. She (Grace) did answer the phone. Asked what the appointment was for. I explained, but shouldn't she already know this from their system when I scheduled the appointment? She was very short and rude and said she can't help us and rudely HUNG UP (on a consumer that paid them)! I would not recommend this office!! Avoid this office by all means! 

Allison G 

on BBB

5 years ago

Do not use this service. H&R Block has the worst customer service I have ever experienced. I chose to use their online services to file my taxes. Paid for the online assistance package. When I arrived at a problem at the review, the online assistant did not work. On my first attempt I was disconnected before my issue was addressed. On my second attempt I was actually connected with Sherri A and was disconnected as soon as the discussion began. Tried subsequent times to connect and the Online Assistant no longer worked (the d... read more

Sally B 

on BBB

5 years ago

A total lack of customer privacy regarding my refund for Federal and State. The block employee made an announcement in the lobby as to how much money I was getting back on Federal and Kansas state tax. Does H & R Block understand the rules of privacy in this country. Especially a tax preparing office who's been in business since 1955? I can't get anyone to answer the phone either. 

Mildred 

on BBB

5 years ago

I'd give them a zero if I could. I made an appointment with Carole J. Over the phone yesterday for 6 PM today. She stated if I didn't make an appointment I'd end up sitting and waiting. She then suggested I come earlier 5:30 so we'd have plenty of time. She stated she wanted to be my service provider. She felt we shouldn't wait till the next day in case we ran into any problems. When I arrived before 5:25, I was informed I wasn't on the schedule. Carol came out at 5:45. She remembered speaking with me and stated I should hav... read more

David L 

on BBB

5 years ago

Poor customer service! We arrive for appointment which was set up earlier in the day only to find out that it was double-booked. So we so we waited for 30 minutes and someone walks in as a walk-in not an appointment so instead of taking us as the next customer after 30 minutes of waiting she decides to do the walk in and the reasoning was because it would only take them a few minutes get it took them 20 minutes for them to get completed and still we sit in the lobby. The lady Leslie was really rude when confronted 

Kimberly D 

on BBB

5 years ago

Sooo... I used the online filing method where you are matched with a tax pro. I chose to use this platform this year because our CPA that we used for years previously has retired , and while he did turn a lot of his services over to another local CPA, I thought the convenience of uploading everything online was appealing. Our tax person was a very nice lady. But, when we received our returns back, she calculated us owing about $7000. I have never owed taxes in my life, and I knew something was wrong. I could tell it had to d... read more