H&R Block

Jasmin C 

on BBB

2 years ago

I will never use this online service/H&R block again. I did not realize that by not selecting the **************** your system would not calculate/determine if I qualified for a credit. I downloaded my taxes and saw the Additional Child Tax Credit was not verified against my adjusted gross income. This appears to gross negligence on the company's end since I still had to pay for my taxes but because I did not select the most expensive package, I was left with a refund that was more than cut in half. Next time, I'll go to a r... read more

Lori V 

on BBB

2 years ago

I am very disappointed, frustrated and annoyed with the ***** Block office located at **************************************. I made an APPOINTMENT online weeks in advance for a specific day and specific time. I received multiple, text confirmation requests for multiple different time frames including the one I actually scheduled, which is the only one I confirmed, and that my account showed. A couple of days before my scheduled APPOINTMENT I got a V/M that my preparer (? didn't know I had a specific person) wasn't available... read more

Dawn M 

on BBB

2 years ago

If I could give ***** block zero stars, I would. They are a predatory company who targets poor people. They bait you in with a no interest loan against your tax refund, get you to pay exorbitant money for them to prepare and e file a simple return only to tell you that oops, we messed up and didnt process it as a rapid refund. So now, youve spent a quarter of your refund for them to prepare and e file your taxes AND you have to pay extra in order to pay them from your refund! So, you could have used another service yourself ... read more

theresa G 

on BBB

2 years ago

MY TAX PREPARER *************************** AT THE ****** *********************************************. MADE MULTIPLE ERRORS REQUIRING 3 VISITS . FIRST HE FAILED TO INCLUIDE MY *** CONTRIBUTIONS FORM **** ON TO THE RETURN. THEN HE ADDED THE CONTRIBUTIONS AS $6000 I ONLY CONTRIBUTED $1800. SO NOW HE TELLS ME I MAY GET 2 REBATES ONE FOR JUST OVER $200 OND ONE FOR JUST OVER $700. THE AMOUNT DUE BACK TO ME IS ACTUALLY $444. HE TELLS ME I NOW NEED TO COME BACK TO PICK UP A IRS VOUCHER TO RETURN THE AMOUNT NOT DUE TO ME. THIS MAN... read more

Sharon A 

on BBB

2 years ago

Here in California I just paid $303 for a simple E-File personal tax return. In town here you can get it for $203. Which I feel is price gouging the American People. Needs looking into. Maybe a cap on prep fees might be called for.Shame on you ***** Block. I should of checked with the BBB and read your reviews before using you. 65 year old disabled American 

Natasha H 

on BBB

2 years ago

Was disrespected twice by the receptionist. I'm sitting here right now as she talks to a lady dropping off her taxes. She said anyone who sits and waits for an appointment has nothing better to do with there life and that's sad. I cannot believe how this female just treats the customers in the building 

Shereba L. 

on BBB

2 years ago

I filed my taxes with this company I came into get a replacement emerald **** that I never received and was treated horribly the workers were yelling across the room saying why would someone send her here and you can tell her were not helping after I paid them to do my taxes 

Shanda A 

on BBB

2 years ago

Fraudulent fees and surprise and unnecessary fee upgradesstarted my return and stopped it at the end went back into same return less than 12 hours and my fees were different! I was using the same deluxe version and instead of my fees staying the same for the same ********** increased from $30 with state return free to $100 for both federal and state return in less than 12 hours of me starting and going back into my return this needs to stop its fraud and price gauging! H R Block are ripping us off and they have been getting ... read more

savannah r 

on BBB

2 years ago

I am a past employee that had to quit due to medical issues. I have STILL not been paid for the work I did in 2022. When I reach out to ***, the store lead, she tells me excuse after excuse. I am only owed for roughly 5-6 hours, but this just shows the lack of the ability to do the right thing and have honor. Their training was a joke, spent two hours at an office, literally doing nothing but waiting for 15 other people to learn how to log into a system - sat around and did nothing, only to be told that we would have to fini... read more