H&R Block

Victor D 

on BBB

2 years ago

***** Block, they cannot help if they did the taxes incorrectly. You have to pay for a fee for them to correct it. They have fees on top of fees that do not appear on the receipt. The receipt only shows the total amount. I am 68 years old. I only have social security and pension. I was charged $224 dollars. 

Charlene M 

on BBB

2 years ago

The online service is a scam. They are getting people information and utilizing it fraudulently. There's always a glitch in the system, meaning, you can't see your tax forms that they fill out. The *** needs to look into their practice and file charges for the many people that they are scamming. 

Ashley J 

on BBB

2 years ago

This business is absolutely horrible. They did nothing for me when one of their tax pros removed a dependent and refiled my taxes prior to me agreeing the removal of the dependent. Left me with not many options. And when I kept trying to reach out they dismissed me. And they told me it happened because I wanted to pay my professional with my return!!! 

Kyla W 

on BBB

2 years ago

I have been treated extremely poorly by the staff at this location. I paid and filled my taxes 35 days ago, four days after filling I received a corrected W2 from my employer and dropped this off to the staff. I asked for a call, and provided my number and email. I never received a call, Ive been calling three days a week, and stopped by the location. Each time I stopped by looking to get this handled, I was told I would receive a returned call. The call never happened. Today I asked the manager if I can have a return of the... read more

Joseph W 

on BBB

2 years ago

I have recently used hrblock out of ********, ******** (2023). My recommendation is that nobody uses this location for tax services. Reasons... One, fees are not addressed up front. I was charged 145 dollars year and because I added my child in the 2023 tax year, I was surprised when I found out that fees were over 400. Dollars (upon depositin bank account). I was not told this information at all during my tax return process. I would have left and found another tax service. Two, after two years of living at the same address ... read more

Nadine M 

on BBB

2 years ago

Delay in completing returns online. THIS HAS NOTHING TO DO WITH A SPECIFIC OFFICE, DID TAXES ONLINE.I have always been happy with H&R Block and I pay the extra $60 to have someone review my returns. Last year this worked seamlessly. I have simple returns.Did the same thing this year and I'm concerned because it usually takes 3-5 days, last year taking 4 days. I filed my returns for review on March 4th and I still haven't heard anything. In the portal it says my returns are being worked on.Also, we got the same person we had ... read more

Jamie M 

on BBB

2 years ago

I took our files with us, i did NOT file my taxes with them. I used a site with my husband and they keep harassing me, calling me at work, ect saying I have to give them money. I never filed my taxes with them, we walked out. 

Cassandra C 

on BBB

2 years ago

I am writing this review today to find someone in your corporation to review this since your support email address just blocks emails. I was having issues with my return because I changed insurance in the middle of the year, and have two different insurance forms a ****-A and a ****-B, I had a life-changing event and was promoted to full-time and have been on my employer's insurance for the year. when I went through the prompts I was notified that I may receive a penalty for not having the full year of insurance which isn't ... read more

DALLAS L 

on BBB

2 years ago

HR Block charged me for filing my taxes for the State of ******. The filing was improperly completed and resulted in me having to file an amended return. I am unable to contact them to request a refund for the return completed improperly.