H&R Block

Can T 

on BBB

2 years ago

Their services are horrible! After being very quick to introduce me to all of the "premium features" that they have including "Peace of mind" and then take my money promptly with a sentence "No refund" in the receipt, I went through such an emotional ordeal trying to get my taxes done with a "tax pro" who hardly responded to my messages within 3-5 business days. When I called the service support ***************, the "supporters" said that they do not have my records in the system and responded with a "I don't care", hypocrit... read more

SARFARAZ M 

on BBB

2 years ago

THIS IS SCAM ,THEY JUST TAKE MONEY AND GO AWAY ,THEY MESSEDUP MY TAX ,CALLING THEM AGAIN AND AGAIN BUT NO RESPONSE FROM THEM TOTALLY SCAM 

Terry F 

on BBB

2 years ago

They never keep appointments made. In 30 years they have changed it every year. 

Rebecca P 

on BBB

2 years ago

They totally messed up my taxes and are now playing the blame game. I did it wrong, which I didn't. Then it was the tax preparer did it wrong. I have spent a total of 4 1/2 hours and either get hung up on or they don't know how to fix the glitch in their own system!!! What an absolute rip off and scam!!! H&R Block has to be the worst way ever to do taxes!!! Will NEVER use them again!!!!Their advertising was also very misleading..... 

Kristen R 

on BBB

2 years ago

I had a client recommend that I use Wave apps for easy invoicing and online payment capability. I noticed that they had an option for instant payout and inquired about my eligibility. They decided that not only was I not only ineligible for instant payouts but to SHUT DOWN MY ENTIRE ACCOUNT. They turned off my ability to receive online payments from customers because I have poor credit. This was discriminatory and incredibly unnecessary. DO NOT USE WAVE APPS PAYMENTS. 

Betty C 

on BBB

2 years ago

Only used H&R Block because I needed a specific form filed. Since I was there I decided to take advantage of the advance. Because of the size of my refund they said it shouldnt be an issue. Well. They declined the advance and my refund had to be put on an emerald **** that has insane fees to use. I called the 800 number to get answers as to why I couldnt get the funds to deposit in my account and got BS answers and assurances that were false. I went to the bank and was once again denied MY money. 

Daniel D 

on BBB

2 years ago

Any time I try to schedule an appointment, they keep changing the time and location on me. This is unfair to people who have to work and pay bills. Worst customer service experiences also. 

Taylor H 

on BBB

2 years ago

They are charging me $500 to do my taxes when I have had to verify my identification through my state and now through the *** when I gave them all of my information they were rude to me on the phone when I called and asked why I got a piece of paper from my state saying that they need more of my identity and the lady on the phone told me that I need to be more patient. Im not getting my refund when I dont care about getting my refund I just wanna know why I had to have a paper from my state of revenue saying that they need m... read more

Darren P 

on BBB

2 years ago

Run, don't walk. I was quoted 4 different prices by three different employees. One accountant provided two different quotes in the same conversation. At first it was under 300- and then it was 500- and maybe a little more. I was asked if I owned property after I had already filled out their online profile which I already answered property ownership component.I received an email stating 'we are working on processing your information' but when we arrived at our appointment they had not started the process. Too many cooks in ti... read more