H&R Block

Joshua S 

on BBB

a year ago

Awful Service. I filed my taxes using there website. My E file was rejected because of a previous year AGI issue so I then f Printed and mailed my return like HR Block told me to. The *** then accepted and sent my refund out in a Refund Transfer. During the Refund Transfer, HR Block then decided to send my refund back to the ***....... YES THIS IS CORRECT, HR BLOCK( MY TAX PREPARERS SENT MY REFUND IN WHICH I MAILED IN USING THERE SERVICE...BACK TO THE ***...Then they claim there was an issue with MY BANK and took no accounta... read more

Patrick M 

on BBB

a year ago

On April 17th I went into my local H&R Block office to have my wife and I taxes prepared which they were and we were satisfied with the preparations. However, when I paid the $484 I also paid $220 for the individual that paid in front of me. I understand the Verifone credit card machine messed up but I have my bank statement showing both withdrawals on the same day. I returned to the branch and the branch manager said yes we see the mistake and your money will be deposited within 3 business days. So I waited 6 business days,... read more

Ed G 

on BBB

a year ago

On April 11th, I dropped off all my paperwork in the office for them to file. A man told me someone would be calling me the next day to file my taxes. 3 days went by, no one had called. Friday the 14th, I called to make sure they had received my paperwork. I was told again, that they were busy and someone would call me within 24hrs. Yet again, no one calls me for another 2-3days. On Monday afternoon, ******** calls and tells me she had started on my taxes but that wifes W2 was missing. (I know for a fact that it was in there... read more

Katie L 

on BBB

a year ago

I started my taxes online with help from a virtual assistant, a tax advisor, and a tax pro, on 2-6-23. I had a HR Block advisor call me on the phone and advise me on what i needed to file. He instructed me on what I needed to upload for the tax pro, and assured me that if it was incorrect or if she needed further information she would message me in myblock and email me. I paid for all the services possible out of my refund for help because I'm not a tax professional and I thought that I was getting what the company promises.... read more

Stacey C 

on BBB

a year ago

The service from this office now is a negative 10. I worked with a tax pro here for a few years and he was wonderful. But this year they assigned me someone new without explaining to me and it's been nothing but a hassle. At the time I submitted documents I sent in everything. But the tax pro still missed information that I CAUGHT upon review and I AM NOT a tax professional.Then my filing got lost somehow and was never actually filed. I only discovered this when I went to check my status at irs.gov by myself and it couldn't ... read more

Ho W 

on BBB

a year ago

Very bad experience and unprofessional. I met with ************ 2 times spending 2 hours and still not done after being told it would be ready to sign the second time. Then the office closed end of season my taxes still werent done and no one returning my email or calls. Finally tracked them down they had been moved to a different office and no one told me. I was freaking out never did get them finished just picked them up to do somewhere else. Many wasted weeks!!!! Thanks a lot!! 

Jose T 

on BBB

a year ago

The experience with H&R Block was horrible, stressful, and regretful.The tax advisor could not be bothered to explain a simple calculation and omitted a significant calculation, which she passively denied, but which I have in writing. I filed complaints on three occasions and have yet to received any responses to my simple questions, only hearing each time that my complaint would get escalated. The filing deadline has come and gone, my taxes were not completed correctly, and nobody has yet to respond.Considering their horrib... read more

Lorraine C 

on BBB

a year ago

My husband and I have been filing taxes with H&R block for 23 years. In the last three years, we have been treated in rude manner and each time we were told we had a penalty from *** by our tax preparer. The tax preparer has continually told ** to pay the wrong amount in estimated taxes. In March 2023, we were treated with disdain on the one hand and incompetence on the other. The tax preparer made errors in preparing our tax return and this resulted in two further amended returns and the *** contacting ** by mail and we rec... read more

P Oed T 

on BBB

a year ago

These people can't even read the year on a W2 before they start typing numbers into their program. I wound up owing an additional $2144.00 in taxes to the federal government. I trusted them to do quality control on the return. Their due diligence is having the customer sign the return absolving them of all responsibility. I'll be going back to doing my own taxes next year. ZI won't be snookered again.