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Hotel Tonight, Inc. - San Francisco, CA
- Hotels
- San Francisco, CA
About this business
Location details
901 Market St, Ste 310, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I booked a room at least 24 hours in advance and received no information from the hotel regarding the check-in process. When I called and texted the numbers provided, I received no response from the hotel and ultimately was not able to check-in. I slept in my vehicle with my family and dog and truly had a nightmarish experience. When I contacted Hotel Tonight and explained the problem they did not help me and refund my money as requested. They provided a credit but I can't trust their service or partners and refuse to use th... read more
I booked the Super 8 by Windham/Riverside in Kansas City, and the owner/manager refused to let me stay there because my dog was too fluffy. My dog has hair not fur… The pet policy stated on the profile was less than 20lbs. Nothing about hair length is listed, but the owner said it’s up to him. So I walked out and called hotel tonight’s customer service, the rep said this counts as an exception, but said she had to verify this with the manager. Of course he said, he accepts pets and would let me stay in a smoking room, which ... read more
I received a charge of $459,00 on my bank card on June 3, 2021 for a hotel room I have no knowledge of. When I questioned my bank, it states that the room may be for New Jersey. Valid information from this company is not provided when fraudulent charges are with drawn from your bank account to purchase rooms. There is no way of contacting this company due to fraudulent charges.
They lied about not being able to refund for a hotel stay. The hotel said they would refund at least a portion if they could but since hotels tonight took the payment they couldn’t. Hotel tonight said they called the hotel and the hotel wouldn’t refund me. They kept saying they couldn’t refund without the hotels permission. I had to leave the hotel because people were partying all night. They lied to me and wouldn’t refund me for the night I was at the hotel and didn’t sleep because of partying and doors slamming. It is a **... read more
Left my family surrendered in city that had no reservations available. Confirmed reservations 4 days ahead of arrival. Customer service horrible. Had to pay 430.$ difference in my reservation price. Will
I called customer service knowing before booking because verbage states they only guarantee rooms for two before I booked my reservation. Jen assured me on the phone with roosters in the background that she would call hotel while I was on hold. She stated they have a room with double beds and she would be happy to secure it without a problem as soon as I made a reservation, she would be able to see it in the system and it’s not a problem. So I booked the hotel. Called again before my trip to secure and then they stated that ... read more
Hotels tonight doesn't care about customer satisfaction, they care only about profit. Any other business out there refunds you if you didn't use their service or product because once you saw it, you weren't satisfied. Example..******. you order shoes. They arrive and are not what they looked like on the site. ****** refunds you and you return them. A mall store. You buy a dress, get home and see it on you in front of your own mirror and don't like it. You return it no hassle. This site tries hard NOT to refund you. Their pic... read more
This company tried to charge my card, and i'm not even from the US! I dont recall making purchases or placing reservations thru this business! Now I need to close my card which I have never done for the last two years!
Spent over an hour attempting to book a hotel from Monday-Friday tonight July 27th. Went to pay and they said my acct had been 'flagged" although I NEVER used the service in the past... so I called customer support for them to tell me 15 mins later to send the support team an email *********. Which I did and got back a rewritten message saying to respond to above which was blank...so I did, and got the same email...SOOO I attempted setting up another acct under a new email and got flagged again called in again for 30 mins fo... read more
Frequently asked questions about Hotel Tonight, Inc.
How is Hotel Tonight, Inc. rated?
Hotel Tonight, Inc. has a 1 star rating with 65 reviews.
When is Hotel Tonight, Inc. open?
Hotel Tonight, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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