Holtzman Propane

Matthew B 

on BBB

4 years ago

Had to reschedule my first appointment with them because they were over an hour and a half late and I had to leave the house. When I did reschedule, the tech didn't complete the job correctly, actually caused a small gas leak that they had to come back out and fix, and overcharged the time that he was at the house. 

Shawn G 

on BBB

4 years ago

The two technicians who came out were very professional. They told me that I needed to replace the batteries in the box in the fireplace since I couldn't get the fireplace lit and hit the reset button. They also told me that I could leave the pilot light on all year as many of their customers do when not in use. They went outside and did a check on the propane tank. I'm very satisfied with the service I received. Shawm G. 

Patsy E 

on BBB

4 years ago

Very prompt on service on having servicemen come to my office to disconnect tanks when construction began un-expectantly. Very courteous servicemen. I appreciated the calls in advance on letting me know their timeline on arrival. 

Gwen 

on BBB

4 years ago

Great service. Very pleased. Service team was very thorough. I would highly recommend. 

Henry B 

on BBB

4 years ago

We had a propane line rerouted to meet code for a generator installation. The work was done by Troy. Troy did a great job! He told me what he was going to do, showed me the parts and pieces, and explained what each was for. He worked steadily, and if VDOT was this efficient our taxes would be lower. He also wore a face mask the entire time, which we greatly appreciated. I would also like to mention Dennis who determined the work required to meet code, and who worked with me on the phone to set, and then adjust the work sched... read more

David N 

on BBB

4 years ago

The field techs came out and completed the work in a very professional way and with in the limits of the work area. Made sure everything was working before they left my home. Overall a great experience. Thanks! Dave 

Michael F 

on BBB

4 years ago

Not a happy previous customer. Would not recommend them to anyone. If you are expecting a refund - you will not get it! We advised Holtzman we were moving and would like a refund on the remaining gas. Was informed they don’t give refunds. Our only recourse was to go to the person buying our house and asking her to reimburse us. Which is what we did and she graciously wrote us a check. What if she would have refused which would mean that Holtzman could sell the gas to another customer and profited from that sell. Also, beware... read more

James E. 

on BBB

4 years ago

Your technical personnel were polite, professional and efficient. I am well satisfied with their work. However, I am completely dis-satisfied with the management of the effort. I was quoted a fee of about $150 servicing my unit. When they finished, the fee was approximately $225. When I questioned the office, the rationale was that the 150 was the estimate and did not include cleaning the unit. The original estimate specifically did include cleaning. I am also unhappy with the statement that the servicing person had the righ... read more

Margaret M 

on BBB

4 years ago

I have been a customer of Holtzman Propane for 11 years. Excellent service, very professional and knowledgeable technicians.