Hilton Vacation Club Mystic Dunes Orlando

heather J. 

on Birdeye

7 months ago

I wish I could give this resort a 0 star rating. I visited the resort as part of a group with the Convention Center. I initially booked the room in July of 2024, I then called the hotel in October of 2024 to move the room into the Group block with the same group fee. They verbally communicated to me over the phone that they would move my rate into the group block. I have a record of the call made to the resort in October of 2024. Despite all of this, I received my bill for over $700 a night versus the group rate of $200... read more

Suzanne G. 

on Birdeye

7 months ago

Doubletree has been very kind to my daughter and I have watched her progress in behavior, language, and social interactions. I especially like her Psych Clinics where the treatment team share their progress with her. 

Christy A. B. 

on Birdeye

7 months ago

Stay somewhere else! I’ve never in my life been charged almost $300 JUST for incidentals. I know it comes back, but to have that large amount being held for multiple days/weeks is unjustifiable. I’ve even stayed here in the past, which shows I’m responsible, but definitely don’t recall such an exorbitant amount. With nearby hotels that may not have availability, I tried to find another, it felt like a form of extortion. They wouldn’t even work with me. 

LATUNYA W. 

on Birdeye

8 months ago

My husband and I recently stayed at Penn’s Landing in Room 901 for our vacation, and we had a wonderful experience. We’d like to especially highlight the outstanding service provided by housekeeper Nicole Johnson. She was warm, polite, and incredibly approachable. She made sure we had everything we needed, including extra towels, and kept our room impeccably clean throughout our stay. Her friendly personality truly made us feel welcomed and well cared for. We were also very impressed by the overall hotel services, amenities... read more

Carolyn G. 

on Birdeye

8 months ago

Everything was perfect until I left. I gave them my credit card for incidentals. Instead, they charged the card of the person who made the reservation. I was sent a form to fill out. It has multiple issues so I can't use it. I would like to fix this, so I have called multiple times and left messages on their Facebook page. All phone calls go straight to a call center instead of the front desk. No one replies to their FB messages. 

R L. 

on Birdeye

8 months ago

Lauren is the best. She helped me when I was a Hilton Employee and now I recommend all of my friends and family to stay here because of her outstanding customer service. She has great nails too! Thank you Lauren! 

Robert D. 

on Birdeye

8 months ago

Great stay, had a balcony Bayfront, overlooking the Bay and the bridge of Lions. Staff was incredible, haven't witnessed service like that in a long time, will be Back! 

Jen S. 

on Birdeye

9 months ago

Here’s a polished Google review that’s honest, constructive, and likely to get a manager’s attention without sounding overly emotional: --- ⭐☆☆☆☆ (1 star) I don’t usually write reviews, but I hope this one reaches hotel management because this experience was disappointing and needs attention. Our check-in process was chaotic. The front desk staff was clearly overwhelmed with a high volume of check-ins, and the process felt disorganized and rushed. I had reserved a double room for my family of four, but when we arrived at... read more

Belinda T. 

on Birdeye

9 months ago

Unfortunately, I encountered bed bugs at this hotel on my second night. I have stayed at this hotel before without issues. I understand that these things happen, however, I spoke with the front desk staff who did not give me any help in the situation; only that the mattress was less than a year old and it shouldn't have any. I informed them that it doesn't matter how long its been there; if there are people sleeping on it, there is always a risk of bed bugs to transfer to the mattress. I also showed the staff the bites on my... read more