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Hightopps Backstage Grille
- American
- Cockeysville, MD
About this business
The atmosphere of this place is what draws the regulars in. With acoustic guitars on the walls, autographed pictures alongside and an exterior wall painted with the American flag, the place screams Americana. When the weather is nice, make it a point to eat out. Their spacious and spread out patio accommodates several tables with beach umbrellas to shield from the sun. Outside, they even have a separate area dedicated just for kids, equipped with a playhouse with an attached slide,and tables just for kids.
Location details
2306 York Rd, Cockeysville, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is really terrible when your wait staff discriminates against your customers. One waitress walked past a woman breastfeeding her baby today (baby covered) and said, "that's gross" looking at the mom feeding her baby. She had the mom in tears. This waitress needs a lesson on breastfeeding and the laws. She also needs to be retrained or fired. We definitely will not be coming there. This has been shared to a huge mommy group that I am sure many will be reaching out just like I am.
Business response:
Thank you for sharing your experience with us. We are very sorry that your time with us was not a positive one. We apologize on behalf of our establishment. This is not what we believe in. We are a family friendly establishment and we would never want any mother to feel uncomfortable or unable to feed her child. We have addressed this matter internally and with our team. We ensure this will never happen again and all mothers should feel comfortable dining with their infants at our restaurant. If you would like to reach out t... read more
The servers at this restaurant made a woman who was breastfeeding her infant WITH a cover feel like she was doing something disgusting. This mom was simply feeding her child, and the waitstaff brought her to tears. That type of behavior is unacceptable and pathetic. This event was shared in Facebook groups with hundreds of thousands members. It will directly impact this restaurant's business, as it should. I will be sure to share it with any mother who is looking for dining recommendations so they can avoid paying money to e... read more
Business response:
Erica, Thank you for the feedback. Our establishment does not condone this behavior. We sincerely apologize for this experience and are sorry that Laura had to endure the comments of someone from our staff. We are a family friendly establishment and we would never ever want any mother or person to feel uncomfortable or unwelcome here at Hightopps. If you would like to further discuss this with us, we would be more than happy to speak with you privately. You can reach out to us at bbell@hightoppsbackstagegrille.com. Thank you... read more
Address the discriminatory words from your waitstaff that were mentioned to a breastfeeding mother. A customer nonetheless! Unacceptable!!!
Business response:
Hallie, Thank you for the feedback. We apologize greatly for this instance. Our establishment is a family friendly restaurant and we do not want any mother, customer or guest to ever feel uncomfortable or unwelcome during their visit with us. We are so terribly sorry for this occurrence that happened under our roof. If you would like to reach out to us at bbell@hightoppsbackstagegrille.com, we would be more than happy to discuss this further. Thank you again and we hope to hear from you soon.
Nice. Food was good. Live music. Service a tad slow and because it’s also a bar they was enviably a small Malay with some drunks as we were leaving. Even though they say they’re a family joint, complete with a playground you don’t need the nonsense
Business response:
Thank you, Rob. We appreciate the feedback. We are happy to hear you enjoyed your meals and our live entertainment. We hope to see you again. Have a nice week!
Fun atmosphere, and decent food and drinks. But the absolute best part was finding out that they no longer bring straws out with the drinks. Single use plastics like straws are extremely harmful to the environment and really not necessary. Will be back!!
Business response:
Maggie, thank you for the kind words. We're so happy to hear that you enjoyed your visit with us. We are glad your drink and meals were to your liking. We'll see you next time. Take care!
Great time! Will be back
Business response:
Katie, we appreciate the kind words. We're thrilled you had a great time with us. We'll see you next time. Enjoy your week!
Great time!
Usually when I come here we have fun but we ordered a tuna melt and scallops and both got really bad food poisoning from the seafood. Had us in tge bathroom immediately. Its a fun place for expensive drinks but not for food.
Business response:
Kristin, Thank you for sharing your feedback with us. We appreciate the positive words and are happy you enjoy your time with us. However, we are sorry to hear your latest visit was not a pleasant one. If you wouldn’t mind reaching out to us at bbell@hightoppsbackstagegrille.com, we would appreciate the chance to talk about this with you. Have a nice week.
Awesome food. The saff was friendly and did a great job on a extremely busy Saturday. The band was ITS ALL FUN AND GAMES. They did a great job with crowd participation and a good variety of music. Excellent choice.
Business response:
Thanks, Marcia, for the marvelous feedback. We're pleased to see our team provided you with fabulous service and were so friendly. We are thrilled your meals were great and you enjoyed our live entertainment. We can't wait to see you again. Take care!
Frequently asked questions about Hightopps Backstage Grille
How is Hightopps Backstage Grille rated?
Hightopps Backstage Grille has a 4.1 star rating with 2,688 reviews.
When is Hightopps Backstage Grille open?
Hightopps Backstage Grille is closed now. It will open on Monday at 9:00 a.m.
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