Hertz - TAMPA INTL AP

Dahir S. 

on Birdeye

9 years ago

Worse rental customer service experience ever. Made reservation for a rental for weeks. Initial quote I was given was $300 and when I went there to pick up the vehicle, I was told there was additional fee charges for underage and airport. Tried to cancel the reservation but wouldn't allow me to cancel. My total went from $300 to $680 and I ended up getting the rental. Couple days later they charged me another another $320 for underage and airport fees. Went back to location for explanation and all their explanations from co... read more

Justice M. 

on Birdeye

9 years ago

Paid for an economy rental car on Expedia for $259.00. After arriving at SEATAC, we checked in at Hertz using a kiosk where we spoke through a video to a man in another room. When choosing the car, he showed me a Chevy sedan, and said "is this car okay?" I said, "yes, that's fine." Then he told me there would be a $200.00 hold on our credit card until the car is returned. That's fine. Well, I noticed the charge was for almost $400.00, and only 200 dropped off after we returned the car. I called Hertz to get refunded before d... read more

Leon 

on Birdeye

9 years ago

I kept my rental car for an extra day. My rate was $42 per day, but Hertz charged me $450 for the additional day. In order to do so, when customers returned their cars, Hertz did not allow them to finish the checking in and get a receipt in person. Instead, they let all of the customers to leave their car keys on the dash and leave, saying that they are short in staff and will email a copy of our receipts to us. I never received a receipt from Hertz. They just charged my credit card quietly. I'm writing a letter to the ... read more

ycm 

on Birdeye

9 years ago

Worst experience ever. Agreed to pay $20 more for an updated vehicle from $180 to $200. I ended up paying $380 for car rental for within 5 days!!! I had already paid $180 through priceline for the rental. No help from priceline and the Hertz customer service was just as bad. I will never use HERTZ again!!! 

Daaimah A. 

on Birdeye

9 years ago

The worst experience I have ever had renting a car starting with Day1. When I got in the car it was dark in the garage & didn't notice the grotesque condition of the front seats. It looked as if a person or animal was incontinent of piss & shit with the gross stains which I didn't notice until I got out of the car in the light. It really grossed me out, because my autoimmune system is shot, & I'm being subjected to further illness. I immediately called & left a message @ BWI& nobody has returned my call as of 5pm. I also cal... read more

David B. 

on Birdeye

9 years ago

HORRIBLE - did not give us the type of vehicle reserved. Tried to complain - could not find anyone to discuss with. Birmingham airport did not pick up the phone and hertz numbers don't take complaints.  

Rozenn 

on Birdeye

9 years ago

SCAMMER/LIAR Run for this company!We bought a rentcar on Priceline for 200$ and when you arrived to the airport in New Orleans, Hertz gave us a bill for 468$ (We refused all the options except the last one for the fuel for 33$) so we ask her why there were this amount and the employee said "Don't worry you already paid 200$ you don't have anything to pay. I just need your card for the deposit." We just took the car and the last day the employee checked the car and gave us this same bill so we asked the same question and he s... read more

Ron 

on Birdeye

9 years ago

This is the worst Hertz station I have been to 

LUZ L. 

on Birdeye

9 years ago

Excellent service