Hertz - TAMPA INTL AP

Le F. 

on Birdeye

8 years ago

Zero star if it was allowed. Very bad experience today @Hertz Dulles airport: after a 3 days car rental booked in advance 208$, I got charged 600$ extra when returning: the clerc when I pickup the car gave me a supposedly "free upgrade", while tricking me in signing a document, hidding it among signing the other classical documents. As I did not expect such practice and the guy did not tell me any thing on extra cost, I signed without reading. This is pure robbery. Hertz: STOP these scandalously shocking business practices. 

FDT 

on Birdeye

8 years ago

Long wait despite employees standing around, car had previous damage & extra charges appeared even though we prepaid in full. Never again. 

John D. 

on Birdeye

8 years ago

I pre rented (prepaid for $162.00) through a third party, a vehicle to pick up at hertz in Philadelphia airport and when I picked up the vehicle the person I talked to of corse was up selling, I agreed to gas$50 and insurance$31.99 ...he said my total with a discount was $210.51...WELL he charged $210.51 for upgrades that I didn't agree to plus the car rental for a total of $411.00 and that's on top of the $162.00 that I had already paid! Apparently He never entered the conformation # I had given to him for my prepaid rental... read more

Sandra R. 

on Birdeye

8 years ago

Update to my Hertz saga... Gerald, the manager, called shortly after my posted review!😊 He explained that the $200 will not show as an actual return deposit... it will just vanish as though the charge was never made. So I will own my share of ignorance regarding how the $200 is charged and credited. I bank with PNC and I am accustomed to seeing debits and credits listed by dollar amounts. I no longer keep a check book so physically deducting and a ding and knowing an actual check balance is something I honestly don't c... read more

Sandra R. 

on Birdeye

8 years ago

As a business owner, I do not usually resort to negative reviews about a company if they effectively communicate with me first. However, if I do not hear back from the manager Gerald by today. stay tuned to a very long negative report and dissertation regarding my latest experience with this company. Just for starters, if you purchase the rental through Priceline, be prepared to make a $200 deposit... one that they claim is returned by 12 midnight one your rental contract is closed. Needless to say, I closed my transacti... read more

Tim V. 

on Birdeye

8 years ago

Horrible wait time and service. Do not use their service. 

Esther W. 

on Birdeye

9 years ago

Had a reservation. Waited 20 minutes online then was told there were no cars available unlessI wanted to upgrade for$10more per day Then was told I had to wait up to 30 more minutes for my car. Hertz is not supporting customers 

K B. 

on Birdeye

9 years ago

We returned a car at Hertz DCA and was offered complimentary ride in the car to our terminal since we had a number of bags. The agent never gave us a receipt at the rental location but promised to email it. It never happened. We phoned agent desk while we were still at the airport a number of times and no one picked up - we went into horrible vmail loop and left message. Doubtful anyone checks that's vmail box. I've reached out to Hertz corporate and have yet to receive a response 

Tom P. 

on Birdeye

9 years ago

Reserved a car online to exchange for a car I was renting on a multimonth contract, which needed service. Went to pick up car - the airport was a 30 minute drive from where I was staying - was told that the car I had reserved, a small suv, was not available and to 'try back later'. They rarely answer the phone, and don't return messages, so I'm supposed to make another hour long round trip drive to find out whether or not they have a car that the Hertz website says they have? No customer service mindset whatsoever.