Hertz - AUSTIN-BERGSTROM INTL AP

Joshua A. 

on Birdeye

3 weeks ago

I would strongly suggest you find somewhere else to get your ride. Went to buy a car from Hertz after reserving it and was sent from the location set on the reservation confirmation to a Hertz in another city. That was inconvenient but not as inconvenient as getting to the other location and being told "those reservations don't mean nothing, they gone get us in trouble with that". The car I had reserved apparently was never held for me and I was sent away from the store with NO car. For a company that built their business mo... read more

AdaptAndEvolve 

on Birdeye

3 months ago

Review for Hertz Weymouth Location Review of Hertz Weymouth Location (495 Washington St) – July 14, 2025, ~12:00 PM 1. Background and Context I have been a loyal Hertz Gold Plus Rewards member for over five years, trusting Hertz for both business and personal trips. On a recent Saturday around 12:00 PM, I visited the Hertz branch at 495 Washington Street in Weymouth, MA, expecting the usual professional service. Unfortunately, my experience that day fell far below Hertz’s advertised standards. 2. Rude and Disrespectful Beha... read more

Eric V. 

on Birdeye

3 months ago

Worst customer service ever. Booked 'Hertz manager specials,' day before, using our corporate account. Uber up to location with my daughter, 15 minutes before our scheduled time. Total chaos, not sure who actually worked there, waited about 20 minutes and finally get told, there is no vehicles left. 8:45 AM. Disheveled young man, with beard, claiming to be manager tells me, it's my fault for waiting until last minute (booked 14 hours prior). Claims they tried calling me and left message (no phone calls). Despite h... read more

Justice For u. 

on Birdeye

4 months ago

My nephew's graduation is on May 28, 2025. On May 23, 2025, I reserved a rental car from 6605 NW Expy, OKC, OK. The rental was scheduled to be picked up on May 27, 2025, at 4:30 pm. I arrived at 4:30 pm to pick up the car. The agent advised me that since I was using a debit card to pay for the rental and a credit card to rent the car, I was unable to upgrade my car, even though I was advised that I could when my reservation was booked. I asked him if I could see the upgraded car to see if I wanted to use my credit car... read more

Анжелика A. 

on Birdeye

5 months ago

I spent an hour to choose a car, although I had a reservation. The first one was all scratched, the second one did not match the selected category. The third one was slightly scratched, because I realized that all their cars have defects, and I agreed. Then, when I drove out into the light, I saw a small spot on the windshield and now they are billing me to pay for this small spot, which was before my rental, $ 502. Although I provided evidence of this spot. I think this is their business. If you do not want such problems, t... read more

J T. 

on Birdeye

8 months ago

I wish I could give a zero. I always use Enterprise and have never had an issue with over 100 rentals. I was given a Malibu at Hertz and the staff took about 45min to get the car ready even though I was the only client- the floors and backroom were filthy. It was a very raining day and my car slid into some gravel. The result was a small dent in the side and a flat tire. Today I received I notice that they want $2500 even though my insurance covered all but $11. The charges were such things as $420 for loss of use (keep in m... read more

Todd D. 

on Birdeye

9 months ago

"IT HURTZ TO RENT FROM HERTZ" - The absolute worst customer service in the history of business!! I have never been treated so poorly in my entire life!! Like a farm animal with flees!! And I have spent the better part of 60 years in Overland Park, ks - which I love and love the people!! Until I met these Scumbags!! Pathetic!!!! I had a rental car (Kia) for 2 weeks and all went okay. The red engine light came on and I asked them for a different vehicle. They denied me and made me take the car into the repair shop. ... read more

Claudia T. 

on Birdeye

9 months ago

Excellent Service. I can always count with this location. I have rented about 6 times and every time has been awesome. Congrats. 

S P. 

on Birdeye

10 months ago

The cars are shit the prices are all over the place one week it this the next week something else.. did I mention balding tires and bad brakes so our lives as Lyft drivers don’t matter just as long as they make money. Don’t do it. You’re gonna get a bad car and have to pay back the money on it while missing days out of work because you have to take it to the mechanic just to be told they can’t fix it. I wish someone else was able to take their business cause you need to be eliminated from renting to Lyft drivers hertz. You d... read more