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Hers and His Plumbing
- Other
- Nashville, TN
About this business
This company offers plumbing contractor services, water heater service and repair, plumbing drains and sewer inspection, drain and sewer cleaning, sewer contractors, septic tanks & systems cleaning, propane gas plumbing, and plumbing plan services.<br><br>Hers and His Plumbing also offers heating and air conditioning services (HVAC) including A/C & furnace spring cleaning/tune ups, repairs, and replacement. However, the HVAC services are only available to Tennessee residents at this time.<br><br>
Location details
2969 Armory Dr, #400, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repair person Dan communicated with me until he arrived....Was efficient, clean, fast, and brought the exact model replacement for the job.....Wonderful experience without issues....Will definitely use them again for work in or out of warranty........Scott in Naples
This may be the WORST company I have ever dealt with EVER! My initial contact was made through a home warranty company. The company called to schedule an appointment to repair within four days. On the day before the service was to be made, I received a call stating they could not make my repair until the following Wednesday (The call was on a Thursday). I asked why and I was told my service was scheduled by an answering service and not by the company! I then called the warranty company who put me on hold to contact the compa... read more
Business response:
We spoke to Mr. S****** on Friday September 29th and apologized for the very bad mix up in communication. We then offered to have someone come back to his house that night or the next morning to complete the repairs to which he declined. He requested for our technician to call him monday for a time to come back. When we called Monday, Mr. S****** informed us that he had another company take care of the issue. Since that time Mr. S****** has emailed the owner of the company and expressed that he felt we did what we could to r... read more
This company was sent by warranty company because of a major leak. We had not ideal where it was coming from. Technicians walk in and said something about leak coming from the roof. He said they would like to have a leak detector come in to find out where the leak was coming from. Leak detector came determine that leak was from the water line from the ice maker. Somehow the warranty company was given the ideal the we had a roof leak. After several calls back and forth they finally got them back out here. First appointment no... read more
Business response:
Spoke with Mrs, B****** and found that there was a miscommunication between the technicians and the warranty company, I spoke with the warranty company and got the company to authorize the work. In speaking with Mrs, B****** i apologized for the miscommunication on this and ensure her this was not our level of Customer Service. She was very pleased with the phone call and the explanation of what happened.
AWESOME!! I could not of asked for a better experience with this company!! They were on time and very quick after I called. The service was phenomenal, and the service guy that came out was so sweet and caring. I felt very comfortable with him being in my home fixing my air conditioning unit. It was affordable, but I would of paid more because I was just so impressed. I would recommend them to anyone that needed any type of home repair!
I moved to Murfreesboro in 2010. Hers and His redid all the plumbing in the house my husband and I bought, and we used them for a few other calls as well. I called them 2 weeks ago for what I felt was an emergency. My hot water heater supply line was spewing water in my laundry room. When I discovered it, there was already standing water in my laundry room. I tried shutting off the valve. That lasted about 5 seconds before the hose was spewing water again. I called Hers and His at 5:21, a few minutes after I discovered the l... read more
I would have given a zero if i could. They came out to my house because my home warranty company sent them, from the time the technician michael arrived you could tell ehen he arrived he had a attitude. My husband got home from work and asked him how was his day going and his comment was that he could be going home to hixson if he didnt have to come here. Needless to say he did not fix the problem and all he wrote on the work order was he snaked the mainline, i called the company and our home warranty company and complained ... read more
Business response:
Dear Mr. *****, We appreciate your position and pleased to hear that your issue has been resolved. We always set out to make every customer supremely happy on every service call we perform. On some occasions there is a gap between the work required and the work covered under a warranty agreement and unfortunately that is the case on this occasion. Per the specific service directives that we were authorized to perform under the terms of the warranty agreement, we cleaned the lines from the house to the septic tank which were ... read more
I have had two dealings with this company, through our warranty company. The first ended well after with the warranty company to do a recall and for Hers & His to schedule this recall they replaced my sink fixture, found out from the technician who was helping out is from Orlando area and that they fired the plumber who did the work originally. As he seemed very nice and helpful, and I needed to place another call for service through the warranty company for a leaking fixture in the bathroom, I was assigned Hers and His agai... read more
Business response:
I believe this was basic miscommunication on our part. Because Delta products carry a lifetime warranty, the home warranty company does not supply the part. Our technician did not explain this well enough to the customer. Our technician did tell the customer that he would be happy to come back to install the parts once they had been received. He then called in to give a diagnosis and told the warranty company that he noticed sand in the faucet and tank of the toilet. This indicates sand in the entire system. We have tried on... read more
We were assigned Hers and His Plumbing through our home warranty. So we called them to set up an appointment and they showed up and assessed what was needed to correct our hot water heater problem. We were told that an expansion tank needed to be installed and that the pressure regulator valve would need to be replaced. The expansion tank would not be covered under the warranty and would cost $280, the pressure regulator would be covered by the plan. My wife was home when the plumber left and I wanted more information and ca... read more
Business response:
Dear Mr. T***, It was a pleasure speaking with you and discussing our service performance. Ultimately we are very pleased that you are happy with the quality of the work and the ultimate solution. We know there is always room to improve and appreciate customer input as it only helps us get better and your input has been very helpful to guide our inhouse training curriculum.
This company **** don't know how on the world they got this score they care nothing about customers they respond back slow to warranty companies had to wait a whole weekend for jimmy to put his work in to the warranty company and still nothing on Monday they are horrible and she be shut down........
Business response:
I am so sorry about your displeasure, hopefully the service manager who called you was able to resolve your needs. Unfortunately, your Home Warranty company which was paying for your work was not open for us to get approval on Saturday. We were able to reach them on Monday as soon as they reopened though. Please feel free to reach out to me at our office if you still need assistance with this claim. -Charlie B****, Owner
Frequently asked questions about Hers and His Plumbing
How is Hers and His Plumbing rated?
Hers and His Plumbing has a 3.1 star rating with 43 reviews.
When is Hers and His Plumbing open?
Hers and His Plumbing is open now. It will close at 6:00 p.m.
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