Hd Supply Facilities Maintenance

Todd S 

on BBB

4 months ago

Do Not buy from HD Supply. I ordered a part on Nov.15,2024, was sent a email with tracking info but every time I tried it I got a oohps message that they could not find the tracking #. I called customer service on November 26th. and was told it was coming factory direct and had a estimate ship date of Dec. 22nd. I asked to cancel my order and I would buy through another supplier and get it within a week. He did so and provided me with a return #. The next day my package was delivered, but I had already ordered from another c... read more

Maria M 

on BBB

5 months ago

Do not buy from them. We were sold a defective item that was out of warranty from manufacturer. Could not get my money back. They claimed they were not responsible. 

Cody D 

on BBB

a year ago

On 12/19/2023 I ordered two 22" vanity countertops and the matching endsplashes and endcaps to complete the project. I received it all and when I went to use it discovered that two of the endsplashes were the incorrect style. I returned them and there was a reorder. One of the ordered ones was damaged in shipment. I reordered. Because the product package dimensions were reversed on the hdsupplysolutions website shopping cart, I had ordered the 24" endsplash. To make matters worse, HD supply created another account for me whi... read more

Barbara F 

on BBB

a year ago

dishonest and unreliable. don't deliver as promised, still waiting for a delivery that was supposed to be here two days ago. 

Dex L 

on BBB

a year ago

Very unprofessional. I was trying to buy an interior door from them online but i couldnt figure out whether i needed a left or right handed door, so i called to ask. The girl on the other end was not helpful nor did she seem to care. I asked whats the difference between a left and right handed door. She replied, i dont know. I asked if she could find out. She replied im not sure anybody can answer that. The end. 

Isley G 

on BBB

a year ago

Do not buy anything from these people! At this point I dont even think its a legitimate business. These people took my money never ship me anything. Every time I contact them they lie and tell different stories. Just horrible, the absolute worst experience ever! 

Amy F 

on BBB

2 years ago

I ordered an AC condenser, whip, coil and pan for my new central air. I price shopped and they were over $700 or more LESS than everyone else for a really nice unit. They had free shipping (they say usually next day) and that was even going to a residence with a lift gate needed.There were some bumps or I would have given 5 stars for sure. The order that first day after purchase said it was in transit and arriving the next day but when it didn't and I looked again it still had that date but said the order was processing. 4-5... read more

arlington duplex m 

on BBB

2 years ago

items are tagged as delivered but have never been delivered. iem was actually delivered that i NEVER ORDERED.they just stall and hope payment will be processed.NEVER using hd supply again. and i am denying all the false charges 

Kelly B 

on BBB

2 years ago

DO NOT DO BUSINESS WITH HD SUPPLY!I wish I would have read these reviews before ordering from HD Supply. HD Supply purposefully attempts to confuse customers by sending multiple invoices for the same items. They send one invoice before the item ships and, whether you pay that invoice or not, they send a new invoice with a new invoice number once the items are delivered. Sometimes they also slap items on the second invoice that have not shipped yet or are even on backorder. It took us a month to realize that they double-bille... read more