Hawaiian Telcom

Amy A 

on BBB

4 years ago

Tried to discontinue service to my dad's phone service because he went to a foster home. Called continuously in March 2021. Since no one picks up the phone and I was on hold for hours, I wrote a letter and sent them a copy of my power of attorney also. This is now May of 2021. My dad passed on March 28 and the bills still kept coming. I finally got a human on the phone and he tells me that I cannot do anything now because the POA is only good while my dad was alive. No apology to the fact that I sent them correspondence with... read more

Mary M 

on BBB

4 years ago

Can I give it 0 stars? My bill was $84.99 for the last few months and lower for the years prior, and now mysteriously went up Now $300.28 . That is $209.41 for internet and $90.87 for basic tv. I did not order STARZ pak and do not want it or the DVR. No notice, and now I see others are being ripped off. I called, and the guy said that was reasonable (well he gets his free) . Why is there such a big change. I cannot afford over $300. And why do I have to get STARZ and have a DVR. I have a smart tv and do not need to record an... read more

Jay 

on BBB

4 years ago

I had $34.95/month residential internet service from them for last 2 years but this month, all of sudden without any advance notice, they increase the charge to $134.41 for same service. It's almost 4X amount. Called customer service but recording said more than 2 hours wait. Impossible to reach and get answer. Worst customer service I have ever experienced. 

Cheetah7 

on BBB

5 years ago

Hawaiian Telcom suddenly raised our bill from $88 a month to almost TRIPLE that amount at a whopping $209.27 a month. I can understand raising the rates a little but triple? In light of what's going on with the current economy and COVID, how can companies like these shamelessly price gouge people into paying not double but triple the bill? We tried calling and was on hold for over 2 and a half hours. After this long wait, we were disconnected without ever speaking to a rep and it was too late to call back since it was alread... read more

Ryan O 

on BBB

5 years ago

I was a long time Hawaiian Telcom customer (decades) and they by far have the worst customer service of any major business in Hawaii. It may be a legacy of their monopoly days as the only telephone company, but has not improved or changed even when in a now competitive telecom industry. They regularly give you the runaround, then transfer you to billing department where you are placed on hold for a long time or leave your information for a call-back, eventually you speak with the billing department representative who has ver... read more

Kris M 

on BBB

5 years ago

I have had internet and phone service for many years solely through Hawaiian Telcom, so cannot compare with other service providers. First, this company is not locally owned. Its parent company is ********** ****, and I understand it will change hands again this year, if not already. This may be the reason its customer service is currently almost nonexistent. My promotional rate for phone and internet expired this month and nearly tripled to over $140, so tried to contact customer service about getting a lower rate. Attempte... read more

Kevin Y 

on BBB

5 years ago

We are trying to cancel our Hawaiian Telcom internet service. We called yesterday and tried to "chat" on their website with no response. This morning we drove down to their office on Bishop Street and the single worker there told us that she could not cancel our service and gave us a phone number to call. After calling and being put on hold and waiting 30 minutes, someone answered the line and told us we had the incorrect number to cancel service, and gave us another number to call. We just called that number and were on hol... read more