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Hawaiian Telcom
- Technology
- Honolulu, HI
About this business
Location details
1177 Bishop St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunately for us, Hawaiian Telcom was the only provider available to our home so we've had their services for the last three years. During the first 12 months of service, our internet would drop out **** times per hour and have a reboot time of up to 5 minutes. It made working from home and going to school online extremely difficult. Multiple technicians came to our home and told us the problem was with the wiring on the property. Before doing anything to the wiring in our home, I connected our router directly to the Net... read more
Business response:
Customer Relations emailed the reviewer to provide contact information and offer assistance.
Have contacted Hawaiian Telcom as my elderly parents have been without a landline and a ticket number was issued the beginning of October. After two weeks of nothing, I followed up. Got apologies and a "have issued a medical/elderly expeditious request". Followed up every 2 days and nothing. No one returns the call or responds to emails. Initially told it could take up to 30 days. My parents have no means of communication in case of an emergency. I reiterated that to the customer service representative. Still, today, nothing... read more
Business response:
Sent an email with my contact information to apologize and offered to assist.
If you WFH, forget about this provider. Their tech is so booked up and unable to come in 10 business days!! Requested for an expedited service, they kept saying tomorrow on the day you call for an update. The number of techs are not enough to handle the amount of issues. Bad management!!
Business response:
Sent an email with my contact information to the Reviewer. Will do my best to assist.
8-11-2020 Hawaiian Tel was scheduled to come to our house to repair our landline because our phone has static on ********* said its the copper *********** can & will fix ******* were told that their repair technician would be at our house between 8:00am-5:00pm to repair it on 8-11-2020. In reality hawaiian tel didnt fix our landline despite them saying they would, & on top of that their repair technician didnt even show up on 8-11-2020 & on top of that the history of hawaiian tel repeatedly failing to fix our landline makes ... read more
Business response:
Aloha! I'm sorry to hear about your experience. I will send you an email and would appreciate an opportunity to help. Mahalo.
I have been receiving Internet fiber service 300-down 15-up that started 03/28/21. Today 07/29/22 I was told by the tech that I have been receiving 10-down and 1-up all this time. That is DSL speed and NOT High ********************** as stated on the **** every month. Hawaiian Telcom is committing fraud and lying to its customer's about the ******************** they are providing. I can see why they are NOT BBB accredited.
Business response:
On 8/1/22, I emailed the complainant to provide me with his account number and a phone number I can reach him at, so that I may further assist him.
40 year ******************************* Telecom have raised my rate twice in three months. Call center keeps you on hold forever. The after hour call center is useless for solving anything. I am going to cancel my service.
Business response:
I left the complainant a voice message to call me so that I can review his billing concerns
It's been almost a day after Hawaiian Tel said they'll reconnect my internet service after paying my past ****!! Thinking of switching but spectrum isn't that much better in terms of customer service, can't understand why my initial hookup was instantaneous! But need to wait forever to get reconnected!! also I tried asking when my special rate ends I can't get an answer from anyone at Hawaiian Tel!!, all ISP's are ready to scam customers by upping the monthly rate without notice hoping you'll forget! It's up to you to call t... read more
Business response:
On 8/1/22, I left the complainant a voice message to contact me in order to review his concerns.
By far the worst, most insulting customer service experience I have ever had. Avoid these people like the plague. They will create ways to over charge you and they will treat you like a nuisance when you try to fix the billing problem. Im talking about refusing to talk to you, being rude to you, hanging up on you. This is a truly awful company.
Business response:
On 7/14/22, I emailed the complainant to provide my contact information, and asked that he contact me so that I can review his concerns.
Waited 1 month with 3 no show no call appts.just canceled my new service even before installation because of their total lack of communication. Would give them negative 5 stars if that was one of the choices.my advice is DO NOT WASTE YOUR TIME with this company..only big time ****** in frustration.
Business response:
On 7/14/22, I spoke with the complainant to review his concerns, and will be working with him to establish Hawaiian Telcom services. He has my contact information should he need any further assistance.
Frequently asked questions about Hawaiian Telcom
How is Hawaiian Telcom rated?
Hawaiian Telcom has a 2.8 star rating with 1,079 reviews.
When is Hawaiian Telcom open?
Hawaiian Telcom is open now. It will close at 5:00 p.m.
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