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Hawaiian Telcom
- Technology
- Honolulu, HI
About this business
Location details
1177 Bishop St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service was fine, when I went to cancel the company appears to create roadblocks every step of the way. There is absolutely no way to initiate a cancellation online. I was made to sit on hold for over 20 minutes before finally speaking with a ***resentative. Once the *** answered, I had to ***eat multiple times my account information, and then the agent put me on hold for another 10 minutes while the system "loaded". Once we finally got through all of that, the agent tried to get me to agree to keep the service despite voici... read more
Business response:
I think Hawaiian Telcom should give customers an easier and more convenient option of cancelling service. There is ZERO online option, and it is not at all obvious how to cancel when someone wants to. Customers are forced to go through generic teleprompts and customer service **** who try to convince them not to cancel repeatedly. This behavior is predatory and I will not consider this case closed until a process is changed. Sometimes people just need to cancel, they shouldn't have to waste hours of their life to cancel an i... read more
On 4/22, we lost internet access at our office. We called Hawaiian Tel, and they offered to send a tech out on 4/29, which was too far in the future to resolve this issue. They were able to get a tech out on 4/23. Switched out the routers, checked the cables, no solution. Later that week, they deduced it was a software issue and not a hardware issue, which their engineering team is tasked to resolve. We did not receive an *** for a fix, which is concerning for our business as we need internet to do our work.Therefore, I call... read more
Business response:
Hawaiian Telcom apologizes for your experience. An email was sent with a request for the reviewer's account number and contact number so we can further assist. ******.
On 4/22, we lost internet access at our office. We called Hawaiian Tel, and they offered to send a tech out on 4/29, which was too far in the future to resolve this issue. They were able to get a tech out on 4/23. Switched out the routers, checked the cables, no solution. Later that week, they deduced it was a software issue and not a hardware issue, which their engineering team is tasked to resolve. We did not receive an *** for a fix, which is concerning for our business as we need internet to do our work.Therefore, I call... read more
Haw Telcom is being very aggressive about their advertising but the actual service is not competent.Our landline broke twice last year for 8-9 weeks, and it has never been properly repaired. We then tried to switch to fiber optics, only to be told its not possible because of the tree growth on the neighbors properties.The call center staff are very polite but, at the time we tried to get fiber optics, we would get different quotes for the plans, no firm dates on installation,etc.After being customers of Haw *****************... read more
Business response:
Hawaiian Telcom apologizes for your experience. A voice message was left with our contact information.
They store your passwords in plaintext and their representatives have access to them.I did an online order for the new fiber in my area and even though I kept getting confirmation calls and texts, I never got a confirmation email from them, and their last call to me was to cancel my install at the last minute. So when I called into see what was going on, they kept saying *I* had an error, and when I asked what the error was, they said my install didn't make it onto the schedule (which sounds like a them problem to me) but ke... read more
Wow! I'm not alone--ditto to those who've reviewed already! I signed up for fioptics and tv service with $49.99 promotion and first month free. My first bill is $68--called to find why I didn't get the free month and learned it only applied to the tv service. My $49.99 promotion will cost me $122/month. Their advertising is misleading, and I only got basic tv service, which I'm not very impressed with. I had a hard time with the fioptics app, ***orted it, and they gave me a ticket number and said they'd call back in a few da... read more
We are retiree. without a letter notice or any warm from previous bills. ** charged triple of the bill we are paid a month ago. We are limited income and approval for lifeline help . we informed HT 4 times this year in a phone call about 30 to 40 minutes every time, problem still existing. My name is *********************** is really bad. It is not a local company anymore.
Terrible company. **************** is not good. Technical support at your home also not good. It took me over 6 months to get them to stop charging me when I wanted to disconnect.
Business response:
Hawaiian Telcom apologizes for your experience. An email was sent with a request for the reviewer's account number and contact number so we can further assist. ******.
Hawaiian Telcom will not honor advertised prices. The equipment didnt work for the first couple of months after installation. They were quick to sign me up take my money and install the equipment for fiber optics however it did not work. It took two months to send someone out to correct the problem of poor installation. After the fiber internet was installed I called to add in tv services. They would not honor the 49 bundle price as advertised because I was an existing customer and instead wanted $181/mo. After negotiating f... read more
Business response:
Hawaiian Telcom apologizes for your experience. An email was sent with a request for the reviewer's account number and contact number so we can further assist. ******.
Frequently asked questions about Hawaiian Telcom
How is Hawaiian Telcom rated?
Hawaiian Telcom has a 2.8 star rating with 1,079 reviews.
When is Hawaiian Telcom open?
Hawaiian Telcom is open now. It will close at 5:00 p.m.
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