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Hawaiian Telcom
- Technology
- Honolulu, HI
About this business
Location details
1177 Bishop St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Contrary to my previous internet provider Spectrum, Hawaiian Telcoms support doesnt solve anything. They dont know how to handle a simple thing like *** which will end after the month of April 2024. They have treated $30.00 *** credit for the month of April ********************************************************** May. I complained to their Support about it in vain. The *** is a government program and costs Hawaiian Telecom nothing.Their promotional ads are deceptive. For example, Floptics 400 internet, ************ and Hom... read more
Business response:
Hawaiian Telcom Customer Relations made attempts to reach the reviewer via phone. A voice message was left with our contact information.
HAWTEL customer service has decreased over the last 3 years while increasing my rates for cable, internet and home phone service. I was paying for 1 GB of internet service, but using the HAWTEL web page to test my down load speed, I was only downloading at 357 MB. I called customer service to determine the cause after resetting all my equipment and receiving 357 MB download speed again. I informed customer service of this and she asked to reset my equipment again. I then noticed on the Speed Test web page that I was connecte... read more
Business response:
Hawaiian Telcom contacted the reviewer to apologize for his experience and, to resolve the complaint to his satisfaction, on April 11, 2024, a credit card reversal for a payment he made on March 15, 2024, was processed to eliminate processing and mailing time for a refund check. He has our contact information in case he has any questions.
I was never hooked up but they keep charging me. They ran a line to my house but were waiting for my phone number to switch over to them before connecting to my router. This router belongs to me. I have called them 7 times and every time they tell me they have reversed all charges but I continue to get bills for service. The latest bill is for $409.14. Every time I call its at least 20 minutes on the phon ending with them saying the bill is in error and it will be credited and I wont get ant more bills. Now theyre saying the... read more
Business response:
Hawaiian Telcom contacted the reviewer on 3/1/2024, to apologize for her experience, and to inform her that the equipment charge has been adjusted.
For a communications company, Hawaiian Telcom surely lacks that trait. I had an installation scheduled in November and no one showed up. I took from work just to sit at home and wait for nothing. Called back to reschedule for a Saturday appointment on Jan 6tth. On Jan 3rd, I called back to reschedule again because I got scheduled to work on Jan 6th. Low and behold, installer still showed up. Told him I called on Wednesday and rescheduled installation for the wed 1/24 because I had to work. Fast forward to today, installation... read more
Business response:
Hawaiian Telcom contacted the reviewer on January 25, ****, to apologize for his experience. He confirmed his satisfaction with the rescheduled date for the installation and has our contact information should he need further assistance.
HAWAIIAN TELEPHONE HAS THE WORST SERVICE, I HAVE BEEN COMPLAINING ABOUT MY TV SERVICE FREEZING AND BEING UNABLE TO WATCH FOR THE PAST 2-3 MONTHS. I HAVE YET TO HAVE SOMEONE CALL ME TO FIX IT OR TO SERVICE ME AND THEY **** THE ISSUE RESOLVED IN MY ACCOUNT. THIS IS HORRIBLE. I WOULD NOT RECOMMEND THEM TO ANYONE. THEY DO NOT CARE ABOUT THEIR REPUTATION OR THE SERVICE THEY PROVIDE.NOTHING HS WORKED WHATSOEVER WITH THEM.
Business response:
Hawaiian Telcom contacted the reviewer on 12/22/2023 and scheduled an appointment to have a technician visit to assist with resolving his concerns.
After notifying Hawaiian tel Com. I wish to disconnect & requested a return label that never arrived I got billed for services I ever used!! If this matter is not cleared to my satisfaction I will never be a Hawaiian tel customer ever again & will advise friends and family to do the same!!
Business response:
Hawaiian Telcom contacted the reviewer on 11/22/2023, to apologize for his experience, and to let him know that another shipping label will be sent to his email, and we will work on adjusting his bill. He has our contact information should he have any questions.
These people installed internet in my house, the WiFi wouldnt reach the other end of the house, so they wanted to charge me extra every month for a WiFi extender. Trash business even spectrum had better service and they are not great either
Business response:
Hawaiian Telcom contacted the reviewer on 10/20/2023 and scheduled an appointment to have a technician assess the situation and address their concerns.
In December 2022, I found out that my bill had gone up, and my automatic bill pay was no longer working due to the change in bill amount. Because of this, my account had been suspended. When I called trying to pay my bill they said they need me to pay for the suspension as well as re-hookup and late charges. I was not happy about this so I said I wanted to cancel, but of course I still had to pay the suspension fees, late fees, and re-hook up charge before I could cancel. Finally, in January I thought I was all set and got s... read more
Business response:
Hawaiian Telcom Customer Relations spoke with the complainant to apologize for her experience, then followed up with a detailed email with proper expectations of the resolution,which included credit adjustments for disputed charges. The complainant was thankful and satisfied with the resolution.
I fell for the Fioptics internet promo with ****************************************** So it was ok for about 3 days and the internet and cell phone went down and I called customer support and technical support and they gave me a date when techs would come out but it was a week after my promo date expired so I decided to go to spectrum. I hooked up with Spectrum a few days before the Hawaiian tel people came to fix my internet. I gave the techs my equipment and they said they would take care of it. Next comes my bill for ser... read more
Business response:
Hawaiian Telcom apologizes for the complainant's experience and regrets not having the opportunity to address service concerns, which appear to have been related to equipment, including placement of company-provided equipment as well as connection to third party equipment. Records reflect that credits for company-provided equipment will be reflected on the invoice dated June 19, 2023.
Frequently asked questions about Hawaiian Telcom
How is Hawaiian Telcom rated?
Hawaiian Telcom has a 2.8 star rating with 1,079 reviews.
When is Hawaiian Telcom open?
Hawaiian Telcom is closed now. It will open at 8:00 a.m.
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