This apartment complex is horrible all the way around. The maintenance the cleanliness. The latest is that theres no one in the office no one is returning phone calls or emails for weeks. And then I get an email out of the blue that my rent is increasing $500 a month and $900 a month if we go month-to-month. Im still trying to get a hold of someone and no one has returned multiple calls multiple emails. Ive had to hire a lawyer to compose a letter stating that we are Not renewing our lease. Now the lease states that we have ... read more
This complaint is regarding Atlantic & Pacific Association Management at The Plaza On Brickell West. I leased a condo here in April and was told by the building after repeatedly checking they accept tobacco cigarette smokers ( It is barred in the common areas which I have respected ) and that it is up to the owners of each condo whether or not a tenant can smoke inside the individual condo units. The owner of my unit agreed to allow cigarette smoking inside the unit both in the executed lease and verbally. After living here ... read more
I have had terrible customer service with this apartment complex, especially from their employee*****. I have submitted an application and paid for the application fees 2 weeks ago for an apartment on September 1st. My roommate and I have been waiting for feedback a week and have called dozens of times with no answer. I have left messages with the office, answering service, and corporate about the status of our application. The only feedback given was of a double charge from previous complex that was already resolved they we... read more
I moved to Harrison grande November 15th 2019, it seems like one of the worst mistakes I have made thus far. There are many reasons for that which I am about to explain.
1st: I have put in over 13 service requests starting *2/7/20, when I noticed some loud noise was coming from the roof scratching noises, and knocking noises. When maintenance came they told me that it was the branches rubbing up against the building. But I knew that was not correct because I heard the sounds in the bedroom and the living room and my kitchen,... read more
High rent with no parking
The rent is insane, gates are always broke and have had no parking at all many nights. Filing a complaint? Save your breath, have had decent experience with maintenance interior is nice besides the bugs and expect amenities/utilities price increases out of nowhere
Business response:
Hi, Thank you for taking the time to write us a review. The only time your rent changes is during renewal and options of lease renewal term are offered to our residents. The gate is completely operational. The only issue we continue to have are residents and visitors hitting the gate. Unfortunately, when they hit the gate, it will cease to function and we have to call an outside vendor to make the repairs. This does take time and is not an immediate fix. How you can assist us is if you see anyone running the gate or hitting ... read more
Great place
Been living here almost three years no issues office staff is great especially Diana she was there when my dad passed away and help me work my rent out and now I'm up in the hospital and she was there again that's great Management in my opinion thanks again Harris Bridge overlook
Nothing Great
Been living here for 9 months we can’t wait until this lease is up .
The Good :
We have the 2 bed room so we can have people over and it is spacious and was renovated right before we came in so it does look nice.
The bad
Maintenance tries their best around here but most of the people while live here are so inconsiderate for anyone else and leave garbage on their cars or outside their doors, they are super loud , no one cleans up dog poop, the people above me smoke on their deck and my deck gets covered in ashes... read more
Business response:
Hi, Thank you for you feedback. I'm very sorry to hear your stay has not been a pleasant one. Customer service is of the upmost importance to us. I'd appreciate the opportunity to speak with your personally and hopefully leave you with a better impression of who we truly are. Please give me a call at 678.363.7333 or stop by the office at your earliest convenience.
Sincerely,
Diane West
Management
I'd Recommend It
I've been here for about 5 months now and I'd recommend this community. It isn't perfect, the exterior of the community could use some updating (especially the lighting), I don't always care for my neighbors, and the community is constantly having issues with the gate arm because the people here break it all the time, but the staff is amazing and so is the maintenance group. I've been pregnant the entire time I've lived her and from day one I was shown kindness. The office staff check on the baby every time ... read more
Business response:
Dear Resident, Thank you for your review. We appreciate you as a resident and hope to continue to live up to your expectations. The gates are damaged by individuals on occasion and we do our est to have them fixed as soon as possible. The outside lighting issue has been addressed and we are currently working on all outside lighting both cleaning of fixture and replacing bulbs. Lastly, the breezeways will be power washed with in the next few weeks. Thank you for bringing these issues to our attention; we value all resident fe... read more
Google reviews (123)