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Hampden Trading Co
- Used Car Dealers
- Struble, MA
About this business
At Hampden Trading Company, we carry only the finest quality pre-owned cars, trucks, and SUVs available in the Western Massachusetts and Northern Connecticut area.
Location details
33 Commercial Dr, Struble, MA, 01036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Telephoned dealer about another vehicle a week prior and spoke to Rusty as instructed by the answering machine. Never in my experience buying new and/or used cars have I dealt with someone more rude, less skilled with customer relations and less interested in making a sale. He was unwilling to answer my simple questions, argumentative and defensive. I didn't bother to look at the car for these reasons. Knowing the owner was on vacation when speaking to Rusty I didn't rule Hampden Trading Co. out when the RAV4 came to my atte... read more
Business response:
Hi Mona, Thanks for sharing your feedback. I must say we are a bit confused as to how you received this impression of Rusty and our dealership. I apologize if Rusty seemed offensive, he was just trying to explain our policy of how we service our vehicles. As for the email response, I'm unsure as to how you are disappointed with the response. You insinuate in your review that we rely solely on what the customer thinks is wrong with the car, when in the email response we said this ALSO gives us an opportunity for the customer ... read more
Quick response. answered all questions. would use them to buy cars, except this one did not suit me.
Business response:
Thank you for sharing your experience communicating with our staff, Ellen. We appreciate it and hope to work with you sometime in the future!
Contacted me with a day or two from my original email.
Hampden Trading Company is very friendly and professional in serving their customers. They are up front about the cars they sell, and provide a Carfax history report on most if not all vehicles free of charge. Dusty was very helpful in answering all our questions, was very organized and explained all the paperwork before asking us to sign. It was a real pleasure doing business with him. Lastly, It was well worth traveling an hour's drive to buy from a dealer we felt we could trust and would gladly do business with them again... read more
Fast response and great service. Highly recommended.
Quick response to questions, decided to go another route, was looking for station wagon...sedan was second choice.
Unlike a typical "used car salesman" such as "Crazy Dave" and "Big Ed" (actual others I dealt with), the sales person was pleasant to deal with. I'll wait till spring to purchase and will return to Hampden Trading Co.
We're still watching for the right car but will definitely deal with Hampden Trading if possible. Their system is unique and I believe they are trustworthy.
Dealership was fantastic, had an awesome experience working with Rusty and David on getting me up and running with purchasing my 06' Mazda3. Definitely recommended to check out this dealership and the prices are definitely affordable. Happy Holidays!
Frequently asked questions about Hampden Trading Co
How is Hampden Trading Co rated?
Hampden Trading Co has a 4.3 star rating with 217 reviews.
When is Hampden Trading Co open?
Hampden Trading Co is closed now. It will open at 9:00 a.m.
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