Hamilton Honda

Amy L 

on BBB

2 months ago

BEWARE!!! This dealership is nothing but a headache and extremely unprofessional. We bought a used car from this dealership a little less than 7 months ago, not even 12 hours after getting the vehicle it broke down on route 22, which almost caused a major accident not to mention my small kids were in the vehicle too. we had it towed to the dealership where they diagnosed it with bad spark plugs and it was down there for seemed like quite a long time for just spark plugs. After this we thought we were good, we were so wrong t... read more

ML A 

on BBB

2 months ago

I was astounded and dismayed when the sales manager, in support of the salesperson, stated outright that theres absolutely nothing wrong with lying to a customer. That was during the sale. Need I say more?And the salesperson continues to be untruthful even after the sale.Its clear to me that poor performance also pervades other areas of the dealership besides sales. On the new vehicle there were several areas where tape was not removed (exterior), missing exterior parts, dirt and scuffs inside vehicle, and more. They are tha... read more

Tom D 

on BBB

6 months ago

I had a terrible experience shopping for a used car for my daughter. Hamilton Honda uses unscrupulous business practices that you should be aware of. They advertise a low price on their vehicles to pull you in the door, and then pad the pricing with frivolous up charges that are pure profit for them. This includes a $1000 Document Fee which is the highest Ive ever encountered, and provides absolutely nothing for the buyer. I felt lied to, and believe that their business practices are underhanded. Id much rather do business w... read more

Jeff H 

on BBB

10 months ago

Bait and switch. I called three times to verify that a car was in stock but when I got there, they told me it was sold. They tried to upsell me another vehicle and it became a big waste of time because I told them upfront that there was no way we were going to get close to where I needed to be. On top of that the car they tried to upsell me had a bad transmission and as a former auto mechanic, I know how to diagnose those things. So they offered me a lousy trade-in value that was well below any trade-in value that I had been... read more

Ronald P 

on BBB

10 months ago

AVOID at all costs! I went to purchase certified *** and had a terrible experience. The salesman, is the very embodiment of sleezy car sales person. I asked for copies of every document that had my signature, including the preliminary rate sheets, he did not want to provide and ultimately did not. I negotiated $2000 off the asking. after agreeing, I found that the sales order had only$1000 off. I discovered this and the missing documents when I got home that evening. Luckily, I did not take the car that night as I was to bri... read more

Nilanjan C 

on BBB

11 months ago

Poor customer service. ***** never lets the customer express their thoughts before she steps in with her repeating info and aggressive side comments. - *********************** 

YAHAIRA M 

on BBB

a year ago

Only want to finance cars and not take cash because they get a kick back according the the sales rep. ** was very rude when I told him my name, saying "whatever" (eye roll). Like ok- sorry my name is not to your liking. Overall very horrible experience and would not recommend at all!!!! 

Sergius C 

on BBB

a year ago

I wouldn't recommend buying a used vehicle from Hamilton Honda or dealing with Lithia, the corporate office. Both are worth a zero rating. The 2016 ****** Juke I bought for my wife should have never been put on the lot until it was properly gone over. The only thing they want to do is sell cars. The customer service provided by the salesman and sales management team afterwards was the worst I ever experienced, I was in the customer service industry for over 43 years, and if these people worked for me, they would all be looki... read more

Raymond S 

on BBB

a year ago

I bought my civic in 2019 from Hamilton Honda. Car runs fine but in 2023, my ac compressor and condenser failed. I refilled it and it seemed to be working fine for the rest of the summer, and then on a hot day in September, warm air. I did research and found that it was a major class action suit for this problem, and they extended the warranty. So Ive been taking my car there because I get free oil changes for life, and not once, did they address the recall. Not even a mention of it. But they will mention everything else you... read more