H & R Block

Louis P 

on BBB

3 years ago

I signed up to take a tax preparer's course. When I realized that I needed a different course, I was told that they'd refund the payment for the first course and I'd have to pay separately for the new one. Issue #1: Two months later and I still haven't received the refund. I filed a complaint with my credit card company.I began the new course which was supposed to have an introductory ****** with the instructor. Instead it was all self study and the software was plagued with problems. With the assistance of their telephone r... read more

Jessica M. 

on BBB

3 years ago

My husband and I filled our 2017 taxes at H&R block. We had used them every year up to this point and never had a issue. We paid for their protection services and everything they offer at the end. Everything came out to over 500 dollars. So you'd assume you are getting your monies worth. My husband had recently gotten out of the active Army before this. So his taxes were a little different than most in our area. But the ladies got it figured out no problem. Unfortunately now for 4 YEARS we have been going back to H&R Block a... read more

Jamie s 

on BBB

3 years ago

I paid a lot of money cash for my tax return to be done with false promises I'm still waiting my tax return and I'm always going into the 2022 year so by the time I file my tax return next year I might have not received the one from this year the person the person that did my taxes will not answer the phone the office is closed when I call the headquarters they told me they'll have someone call me back when they call me back they're rude saying that the peace of mind that I paid for and everything else is not covering me not... read more

Virginia D 

on BBB

3 years ago

If I could give zero stars for this I would as the service I got was ZERO. I took my tax docs into *********************** at the H&R Block in ***************** location in ********* on July 30, 2021. After several phone calls with no answer or followup to email I finally made an appt to have ***** call me on Sep 17, 2021. Turns out that after 7 weeks she had not yet even started them. The ********** stimulus checks were being sent out and my return had to be filed by Oct 15. I went to her office and picked up my tax docs an... read more

Brenda S. 

on BBB

3 years ago

I'VE USED HR BLOCK FOR YEARS. THIS YEAR WILL BE MY LAST. WENT THERE IN JANUARY, DID MY TAXES. WAS REASSURED THAT I DIDN'T NEED ONE MISSING ***. IN FEBRUARY I RECEIVED A LETTER FROM THE *** REQUESTING THE *** THAT I WAS REASSURED THAT I DIDN'T NEED. HAD TO REQUEST *** FROM INSURANCE COMPANY. WENT BACK TO HR BLOCK, HAD TO AMMEND MY RETURN. MY RETURN WAS NOT RECEIVED BY THE *** UNTIL END OF MARCH. I CALLED HR BLOCK LAST MONTH AS WAS ASKED IF I PAID THE **** I WAS NEVER TOLD ABOUT THIS *** THAT WAS DUE. I SENT THE *** TO THE ***... read more

Emily B 

on BBB

3 years ago

I've come to believe this company is fraudulent. I've used HR Blcok for over a decade and this is the first year I've had a problem with my taxes. I had to file two state taxes and the software told me I didn't make enough to file with the second state, where I moved late in the year. I received a letter from MN stating I needed to file my taxes and that is where this journey begins. I phoned HR block since I used the "DELUXE" edition and they said they could not help beyond sending forms to file manually. The company claims... read more

Richard J 

on BBB

3 years ago

Worked with H&R in past but at the ****** ** office the **************** *****. Receptionist acts like she has better things to do with her time. You make an appointment and sit around for an additional half hour. Tell them about multi state W2's and how it was done in past and you just get person that talks themselves up, doesn't listen to your input and turns out has NO Clue. After 2-weeks of her investigating was given wrong info regarding other state taxes. Freaked us out thinking we now owe 20+ years of back taxes. Wife... read more

Jacqualine K. 

on BBB

3 years ago

So, I started having H&R Block do my taxes again in 2018 after a divorce. On the tax return I had my daughter's education credit and they asked me how many times it had been claimed already as you can only claim it four years. I responded correctly as two (2). Fast forward, 2020 tax return--H&R Block's system at point of filing my return allowed for another education credit--all 4 already used (2016, 2017, 2018 and 2019) and they didn't get my COVID relief monies for my minor daughter who lives with me. I received a letter f... read more

Jennifer M 

on BBB

3 years ago

My mom filed her 2019 and 2020 taxes through H&R Block. She did not receive her 2nd stimulus check that she was supposed to get. The *** and H&R Block blamed each other, and my mom ended up having to pay roughly $70 to H&R to receive her stimulus check. This was supposed to be money to help people during the pandemic, but they decided to make a small payday out of it. Sketchy.Fast-forward to the beginning or August 2021, she received a letter saying she owes the *** over $3,000 for her 2019 taxes which are due September 1rst... read more