Honest P on YellowBot
5 years ago
09/23/2016, 02:22 AM
Will not respond to issues, will not refund
I STRONGLY do not recommend using Gutter Solutions. Please be very cautious. They are not a BBB accredited company. Please look at the ratings, both are for warranty issues.
“C” rating under GutterSolutions & Waterproofing, Inc.
“C+” rating under SL Painting, Inc.
3 separate complaints under 2 separate company names, both with the same owner, Samuel Littlefield. Gutter Solutions address in Tallahassee is actually a company called, SL Painting. I advice that you look at Florida Dept of State and Division of Corporations. Website Sunbiz.org. Under search by: “Inquire by Name”, there is nothing regarding Gutter Solutions. If search using “Inquire by Owner..”, you will see that there is a Samuel Littlefield but different business name.
Naturally, any legitimate business would be registered by the State. It’s required.
When I hired Gutter Solutions, everything seemed great. Nice website, great testimonials, 100% money back guarantee. They said all the right words. Unfortunately, this company is anything but. I had a major problem with the underground drainage that was put in. The piping attached from the gutter to the ground was tearing off. During a strong storm, the water started spraying all over the place and my yard flooded. I was informed when I purchase the system, it could never tear. I was told even a tree root couldn’t penetrate it. I figure since the owner gave a 100% guarantee there shouldn’t be a problem. I thought I will get a refund since their website states, if they do not solve the issue within 1 week, “..No further questions will be asked and you will receive a full refund of your money”. I was wrong. Since the end of May 2016, I had tried to contact the company many times. No one called back. I sent BBB complaints; the owner ignored all of them. I sent letters, pictures, proof, everything via FedEx to him. Nothing. No one calls. I made a total of 11 attempts before I sent my “final” letter. Finally, the owner called and said he did get all the letters, all the pictures, everything I sent but he had been busy. He then proceeded to give excuses and refused to refund money. He never spoke to me again. I had to hire someone else to fix their mistake. I chose licensed contractor this time.
Please, research every single thing about a company you are about to hire. Research the owners, check the business reviews, and go to Better Business Bureau. Do not hire anyone without doing this.
and, I STRONGLY suggest that you DO NOT use Gutter Solutions! I also strongly suggest you avoid anything by this owner. I wish you all the best of luck.