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Guild Mortgage Company
- Finance
- Festus, MO
About this business
Choose Guild for who we are. Our loan officers bring honesty and expertise to each relationship. We sort through the complexity. We mind the details. We take our responsibility seriously because it matters to people's futures. We're here to guide you through the biggest transactions of your life. And we're here to serve you long after the loan closes. We operate to earn your business for life, to help you nurture the investment that serves as the setting for many of life's moments - big and small.
Location details
116 E Beffa St, Festus, MO, 63028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Three weeks ago (on a Tuesday) I applied to get pre-approved for a home loan through Guild Mortgage. Lorrie W***** was the Sale Manager I spoke to. Because I have been through this process already, I had all the necessary documents required for pre-approval: 2 years’ worth of w-2’s, two months’ worth of pay stubs, two months of bank statement, and connected my bank account to them so they may access it. On that same day they asked if they could run my credit for pre-approval and I agreed. They ran my credit, told me that it ... read more
Business response:
Dear Ms. ******** we regret to hear of your concerns regarding your communication with one of our branches. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
Don’t I repeat do not use Guild Mortgage Company to finance your loan. They are the worst, the loan officer did not update my husbands work history and approved us for the wrong amount. So the whole time we were looking for a house that we were not supposed to be for the amount we thought we could. So on closing day we were told we could not close cause the under writers said we should not have been approved for that amount. Mind you we had already gave our notice to move from the rental we were in and shut off power and tur... read more
Business response:
Dear Ms. C******* we regret to hear of your concerns regarding your communication with one of our branches. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
I already left a disappointing review however I have more to add...Guild sends out a blanket loan approval email stating that underwriting has approved your loan. This will only mislead you thinking you're loan will go thru and then suddenly stop you the day before closing only to say underwriting needs to review your loan even more, asks for unlimited more documents that are late in the game only to learn it'll take 5-10, if even by then, business days to review all the documents and give you an answer. They send out that e... read more
Business response:
Hi *****, my name is Jelan and I work for Guild Mortgage. I sincerely apologize for the consternation that this issue has understandably caused you in recent days. We would like to ensure your concerns are fully addressed. May you please send us an email at Complaints@guildmortgage.net and I'll ensure your concerns are escalated accordingly.escalate your concerns accordingly.
So I called guild customer service this morning at 0730, talked with a nice customer service rep She wrote down my name, phone number and complaint. was told someone would call me back TODAY. Well it's going on 4 pm mountain time and I've yet to hear from someone deep inside the Guild world who might possibly give me some answers on why my loan package was finally just opened up for review which led to my loan being stopped- the day before closing! That in turn left me and the sellers I'm buying from high and dry. I did just... read more
Would not recommend using this company. 2 days before closing they had me get flood insurance. The property is not on a flood zone as proven by: city map, county map, state map, and FEMA map. I also have a survey, an appraisal, the listing, the former listing, an inspection, and three insurance companies show that it was not in a flood zone. The seller wasn't required to carry flood insurance either. When confronted with the documentation I was sent nothing proving that the area was in a flood zone. They could not and would ... read more
Frequently asked questions about Guild Mortgage Company
How is Guild Mortgage Company rated?
Guild Mortgage Company has a 1.4 star rating with 43 reviews.
When is Guild Mortgage Company open?
Guild Mortgage Company is closed now. It will open tomorrow at 8:30 a.m.
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