Guild Mortgage Company

Payton A 

on BBB

2 years ago

During our process we were working with ****** who works out of San Diego. He made the process as painless as possible. He spoke for us with his supervisors and a secondary company that we had to work with. He was absolutely AMAZING through the whole process. He spelled things out in terms we understood and was patient with us with all of the questions and text messages we sent. We are so thankful we had the opportunity to work with him. And would recommend anyone to work with him with ANYTHING with guild mortgage. 

Darrel M 

on BBB

2 years ago

I was encouraged by the real estate agent to apply for a mortgage with Guild mortgage and was contacted by a *************************. During the process she kept saying I could get a lower rate of I paid her money which sounds like extortion. When I advised her I had a lower rate quote by another company, magically she was able to drop my rate to match theirs. I was and regret not doing so, going with the other company but was talked out of it since the process was basically complete with Guild. Now Guild raised my mortgag... read more

Liudmila L. 

on BBB

2 years ago

Guild Mortgage (****************) helped ** to buy our first house! In spite of very horrible realtor, against all odds, they made our dream come true!!! Will never be enough grateful for their patience and understanding!!! Was very fast too! Thank you! No complaints, only endless appreciation!!! 

Raymond C 

on BBB

2 years ago

I am 100% permanent and totally disabled with finance through this company. I financed my home in April and was informed I would need to contact ***** *** for my exemption status. i did as I was instructed to do in June and awaited a response from this company. After I faxed over documentation in June of 100%, this company called ***** *** and sttaatted they said I was partially disabled. They had previously told us they could only accept written confirmation for my disability prior to closing. After I informed them of this ... read more

luke manley 

on BBB

2 years ago

We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human. 

Matt R 

on BBB

2 years ago

I've been working with the customer service department for 4 months now to get sign off on an electric easement. The process has never been clearly outlined for me, the department I'm working with only communicates by email and has refused phone calls, and it regularly takes a week+ and multiple emails to get a response. 

RUTH H. 

on BBB

3 years ago

Hello was tring to help daughter with a home purchase . We put a bid on one home then changed are minds, wrote termination agreement. So far have been screwed out of are escrow money ******* . Then we looked at another home put in bid got it did another escrow ******* .inspection for new home was today 8 4 2022. When I got home from work checked email. There is a loan application filled out and signed for the 1 st home that we terminated. Who signed my name I do not no but it was not me, fraudulently signed! Plus they tried ... read more

Wayne H 

on BBB

3 years ago

The process to close on the mortgage was smooth and easy but the issues occurred after everything was set up and having to deal with the corporate office where no one can answer your questions and no phone calls are returned and the endless amount of emails that were sent with no response and no answers. The insurance department is a total train wreck where they do whatever and whenever. As a *********** Broker, I see and hear a lot from different lenders but I will NEVER Ever Recommend Guild Mortgage. As a matter of fact, e... read more

Crystal D 

on BBB

3 years ago

This review is about the privacy issue, connected with online access, for Assumed Loans, that Guild REFUSES to correct. I assumed the responsibility of a mortgage that was under my brother. He died in 2015, and my parents did not want the house. I did.All was well in the beginning. I was managing my mortgage online, I gained access through my brothers user, but I immediately changed this to be all under me, my contact information. A couple of years later in 2017, I receive a letter from Guild stating that my online access wo... read more