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Guild Mortgage Company
- Finance
- Festus, MO
About this business
Choose Guild for who we are. Our loan officers bring honesty and expertise to each relationship. We sort through the complexity. We mind the details. We take our responsibility seriously because it matters to people's futures. We're here to guide you through the biggest transactions of your life. And we're here to serve you long after the loan closes. We operate to earn your business for life, to help you nurture the investment that serves as the setting for many of life's moments - big and small.
Location details
116 E Beffa St, Festus, MO, 63028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was looking on the Nevada housing division website at home mortgage programs and Guild Mortgage was first on the list for the Home is Possible program. Donna **B****** was the loan officer that I got. This was by far the WORST experience I have EVER had. She was condescending and rude and extremely judgemental. She asked me why I have child support on my credit and then said "ya, I'm going to have to decline your application." I have been going through a horrible custody battle for years and I don't even owe anything on it... read more
Business response:
Hi *******. I'm sorry to hear that you had an experience like this. If you can send me an email at ******************************************************* with the loan officer's name, I'll reach out to the branch manager and pass this information along. If you'd like me to connect you with a different loan officer, I'd be happy to help you.
Was recommended a lender here by a realtor. Made an account on their website and created a mortgage application. Someone pulls my credit the next day. No one contacts me. I tried using the account status update feature and listed my contact details to get someone from the mortgage team to reach out to me, no answer. I sent a comprehensive email to the main lender in charge of my application explaining my situation and background. No answer. Lender I tried to contact is named Zachary S*****. Overall, unprofessional and unwill... read more
Business response:
Hi Nhi. I'm sorry to hear you had a negative experience with one of our team members. I work at the company headquarters, and I can tell you that creating affordable loan options is one of our top priorities. We want to help people get into homes and stay in their homes. If you're willing to try working with another Guild loan officer in your area, I'm happy to create a connection. Do you mind sending me an email with the name of the person you were working with before? it's been removed here. My email is *******************... read more
AVOID this company. We completed all Tasks required by the Magnotta team at Guild Mortgage. Due to weeks of delay on their part, we missed an opportunity to secure a lower interest rate. At no time during the process did they offered assistance or advice during the process. We initiated the refinancing through them because our original mortgage was with Guild. The agent with whom we dealt on the original loan left the company. Unfortunately, her replacement was not up to task.
Business response:
Hi JD. I'm sorry to hear that you had a negative experience with one of our branches. I'm catching up on your review now, and would like to look into this further. Can you please email ******************************************************* with your loan number and full name?
This place cost me to lose $4,200 by lying or being incompetent. My mortgage was pulled the day before closing after it was said to be approved. I lost $600 for inspection, $600 for appraisal and $3,000 in earnest money. We were set to close on 1/21/21. On the 19th I was asked to provide about a dozen more documents , after I was supposedly already vetted and conditionally qualified. They then ended my closing date and cost me to not only lose the house, but cost me $4,200 of my hard earned money from them being either liars... read more
Business response:
Dear Mr. ******* we regret to hear of your concerns regarding your communication with one of our branches. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
First home I ever owned went through this company because a friend told me about them. I have used them for over three years and I must say the experience has been bad from the start. The customer service is horrible and the officers do not take the time to help or explain things to a new person. The communication through calling customer service is a nightmare and if you don't get anyone to answer then don't expect a call back if you leave a message. Had a late payment durring the start of the covid crisis and was only a da... read more
Business response:
Dear Mr. *** we regret to hear of your concerns regarding your home loan with Guild. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
Almost a year ago I initiated a small refi loan with Brian Manning. I was clear that I was retiring and wanted to complete the loan before that date. Though he was eager to make the loan, the work was not completed on time. I retired, and then they would not issue the loan because I did not have an income at that point. Brian left his lackey to report the news to me, and I never heard from him again. I thought I would let that go, but their failure and arrogance just bit me again, 10 months later. Without my knowledge or con... read more
Business response:
Dear Ms. ******** we regret to hear of your concerns regarding your communication with one of our branches. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
I thought buying a new home was supposed to be a great experience however for me it was an experience from hell. My senior loan officer Maureen P***** began our relationship with a "you're pre-approved go find your home" in mid July. I found a home in Aug.. my first closing was up take place on 9/10 & at the last minute Ms P***** calls and nonchalantly stated.. you have disputes on you credit.. we won't close.. do this and you'll close 9/30/20 From that moment to 10/15/20 .. she did not physically call me anything went to te... read more
Business response:
Dear Ms. E******, We provided you with a formal complaint response outlining our review and findings based on the complaint you submitted to us directly. As we outlined in our response, there were valid reasons for your not being able to use bond loan program to finance the purchase of your home. You were able to finance your home with a different non-bond program to make your home purchase a reality. Guild paid a significant amount of your closing costs and the home builder also paid a significant amount of your closing cos... read more
WORST decision of my home buying experience was going with Guild Mortgage. They were unorganized, at the last minute they told me I needed to re-submit all of my letters and documents. They have no integrity or ethics. They squeezed in a bunch of last minute fee's and expenses into my closing costs when they new I could not say no or leave. THEY ARE THE WORST! No wonder on October 22, 2020 they (Guild Mortgage Company) agreed to a settlement to pay $24.9 million in fines. Look up Department of Justice v. Guild Mortgage Compa... read more
Business response:
Dear Ms. **** we regret to hear of your concerns regarding your communication with one of our branches. We recognize this is a stressful time and would like the opportunity to discuss your concerns and try to find a solution but we’ll need additional details specific to your loan in order to assist you. We encourage you to contact our Complaints Team at complaints@guildmortgage.net to provide those details and they are happy to assist you.
We were completely dissatisfied with Senior Loan Officer Mark M****** located at office *** ** ***** ******* ***** ******** ******** ** *****, his team, and the Branch Manager Cynthia L***. We started the loan process with Mr. M****** back in March 2020. Mr. M****** was polite and appeared to be professional and knowledgeable. However, we later learned that he and his entire team and the branch manager proved to be nothing of the sort. Instead of being treated like a respected and valued customer that Guild Mortgage Company ... read more
Business response:
Dear Mr. and Mrs. ****, Guild strives to provide every borrower excellent service, along with open and ongoing communication throughout the origination and close of escrow process. Loan officers are expected to provide borrowers with timely notification of changes affecting the transaction. We sincerely regret to hear of the challenges you experienced. The Guild branch origination team worked hard on your loan and they managed the closing date expectations based on the multiple delays by the builder and other challenges. We ... read more
Frequently asked questions about Guild Mortgage Company
How is Guild Mortgage Company rated?
Guild Mortgage Company has a 1.4 star rating with 43 reviews.
When is Guild Mortgage Company open?
Guild Mortgage Company is closed now. It will open tomorrow at 8:30 a.m.
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