Griffith Energy Services

Elizabeth T 

on BBB

3 years ago

This company is the worst company, bar none! Don't believe them I am 76 years old. Handicapped. I have lived in my home since 1969. It is in DC. FOR THE FIRST 40 years of delivery all the small companies which Griffith bought out did a fine job. Since Griffith gobbled them up they r the worst. I would have better luck with accountability if I had to call the Federal Government. Griffith lies. Their driver was supposed to come on Friday. Came. Would not go into alley that is the same size as it has been fir 100+ years! Calls ... read more

Lynda J 

on BBB

3 years ago

Terrible, Been with this company for 9 years, this year has been the worst! I was having my heating oil coming out of the Cheverly branch. For 3 days straight they said I was scheduled for Oil delivery on all three days, however when I could get a hold of them, they assurred me that the delivery was scheduled on all three days, Never have received any oil delivery! I have had to lower my Thermostat drastically to conserve what I have in the Tank. Yesterday, told them, no choice but to cancel my account, get email finally cau... read more

Janet L 

on BBB

4 years ago

I have been a customer of Griffith Energy Services for many years. Up until recently I have been satisfied with their service. Recently I was without heat for 11 days after I made my initial call to tell them my furnace was down and I needed a technician to come out to check it. The person that answered the phone insisted that the problem was that I needed oil. I told her I didn't need oil. I had just checked the gauge on my tank and it indicated it was 3/4 full plus the tank had just been filled a month prior to this call. ... read more

M Sagen 

on BBB

5 years ago

If I could pull my new Columbia Boiler off my wall and leave it in Griffiths waiting area I would. We have run out of propane now, twice and here's the kicker, because we financed our new system through Griffith we are required to be on automatic delivery. We are out of propane for the second time this winter due to Griffith. We've been customers for over a decade. Something has gone very wrong at Griffith, as they used to be ok. 

Robert C 

on BBB

5 years ago

I purchased a ($10,000+) oil fired boiler from Griffith and their personal installed the entire system including new zone valves. Every year since the installation my furnace goes down or has leaks from the zone valves at least once each season. Poorly trained service technicians and managers who don't return calls. Now they are saying they didn't do the installation of the zone valves because they were done with improper materials! 

Elizabeth B 

on BBB

6 years ago

We have had a service contract with them for many many years. I don't remember using them for a problem only for routine maintenance. I called them Friday morning to report no heat. We thought it was a thermostat problem. They walked us through changing the batteries still no luck. they then told us they would schedule us ASAP. No one showed up until Monday. We walked around wrapped up in blankets as well as layered sweat shirts and sweat pants. They sent a wonderful man whose name is Jerome and he took care of our problem. ... read more

Tom S 

on BBB

6 years ago

Our AC broke down 6 days ago and Griffith has been here 3 times and it is still not repaired. Each time they came it was a different person and not one of them knew what the last one did when they came. They simply do communicate. They claim now they will be here sometime on Monday to actually repair the leak and recharge the system. We will see, I am not holding my breath. If they don't show up or don't repair the system that was installed 4 years ago by them. We will hire a different company and drop them permanently. 

Meredith B. 

on BBB

6 years ago

If you're looking for anything other than filling up your oil tank, I'd steer clear of Griffith. I was told I needed a new furnace (and AC unit) to fix my furnace issue. It was true that I was in need of an upgrade, but it was not THE problem. Come to find out, after installation, I had the same problems plus (roof leak!)...and it was then discovered I had a oil tank issue. The sales person lied to me about how to fix the tank issue in the first place. Since installing a new furnace, I've called them at least 14x to fix it a... read more

Gregory E. 

on BBB

6 years ago

Have been a customer for 20 years. I initially filed a BBB complaint mostly out of exasperation and stress from other concerns on top of the concerns with the A/C, without really giving Griffith time to address the issues. I realize it was an mostly unfair assessment, as Griffith handled the issues as soon as they could, in the most professional manner possible. With any business, there are many moving parts, logistically and in practice, and I should have allowed for that. The office personnel and sales members were more th... read more