Griffith Energy Services

Carmelo C 

on BBB

2 years ago

No stars deserved. I requested delivery of 150gals of home fuel, and they "accidentally" filled my tank with 221gals. How convenient for them! Now I'm left trying to figure out to pay the bill. This the 2nd, and last, billing issue. Go elsewhere for services. This company should not be a BBB business, see recent reviews. 

Angela M 

on BBB

2 years ago

I was a customer in 2021 and my contract ended December 2021. Griffith made a mistake and filled the oil tank after the contract was over (January 22, 2022) which I had signed a contract with Petro. Then, Griffith tells me I owe some large amount of money for the oil. They have continued to bill me and add more money for late fees. It is infuriating that no one ever responds over a year and a half. I have called customer service 3 times and sent 2 emails and no response. Customer service is terrible and the ones they have se... read more

James F 

on BBB

2 years ago

We have had a call in to Griffith Energy's Southern Maryland Oil service hotline for over a year. We have yet to get a resolution and since October 2, we have had only one response from the company despite calling every other day or so. The phone representatives are sympathetic and promise to return to us with a resolution by the end of the business day, but evidently, they cannot force Ken F******, the Supervisor for our area, to return our calls or send out a service person with adequate skills to resolve the problem. We s... read more

Colleen P 

on BBB

2 years ago

I have read the below reviews and have to agree with everything that has been said. I have been calling since July to get my oiler burner serviced and it is still not fixed. Two times no one showed up. I have a protection plan and they are not honoring their plan. Today I called to verify I have someone coming out. I was told I did not, and was hung up on. I called back and was told I do have an appt. some of the people that answer the phone are very nice but the service is horrible. I could go on and on but really what is t... read more

Kimberly A D 

on BBB

2 years ago

We called because they had originally put in our new furnace. When we turned on the heat due to chilly nights it would not ignite. There was a service fee to come look at the issue. The service man said it was a bad valve and he would have to order it. The part came a week later.I took off work because I was given a time frame of 12 -4 which he did not show up until 530 pm. He went down stairs fixed the valve. He was here for almost an hour. The part cost 157.00 dollars we were charged a total of 881.00 for the repair. The s... read more

Alise M 

on BBB

2 years ago

Just horrible. I can't explain enough how upset I am about the service. I paid thousands of dollars to get air-conditioning and heating installed. One of the systems does not work. I have called many times. Either I get someone and they can't help or no one answers the phone. They had someone come out and they said they need to get a part from the warehouse. It has been months so I said I wanted the unit replaced if they could not get the part. No one has responded. I have asked to speak to a manager. They say they will call... read more

Jill C 

on BBB

3 years ago

I have been a customer for over 25 years. Over the past couple of years I have noticed that the response and customer service has suffered. I thought perhaps it was the pandemic. However, early this year they claimed to have delivered oil, which I dispute. We have not used the furnace. We have been using the heat pump all winter long. They claimed to have filled up the tank in January with 20 gallons, then one month later they claim to have delivered 80 gallons. It is my belief that they have a dishonest driver that is selli... read more

Evelyn A 

on BBB

3 years ago

We have been a Griffith customer for decades. We have automatic delivery, a price protection agreement ($3.19/gallon) and a service contract. We have had no problems with this company previously. They installed all the heating and air conditioning equipment and a new oil tank. On 1/22/22 morning we had no heat and discovered that the oil tank was empty. Telephoned Griffith and got no answer, no voice mail option to leave a message. We telephoned repeatedly. Finally in the afternoon we contacted another company to get the oil... read more

Antoinette G 

on BBB

3 years ago

I called 11/22/21 for no heat and someone came out on 11/23/21 said the problem was fixed. Heat went out again on 11/27/21 and i called on 11/28/21 was told someone would be out 11/29/21 in the morning. I had a relative sit in that cold house for 7 hours and every time i called i was next in line then someone will be there before noon then early afternoon then by 400pm. This is ridiculous they are not accomidating at all. I had to cancel because my ralative said they could not take the cold house any longer. Called again was... read more