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Griffith Energy Services
- Propane
- Guilford, MD
About this business
Call today to learn more about the Trane heating, air conditioning and air filtration products provided by this independent Trane Comfort…
Location details
6996 Columbia Gateway Dr, Guilford, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After 20+ years of paying for service contracts (over $800 this year), current Griffith management and service cost me $2000 out of pocket to repair their own mistakes. A condenser drain pipe not threaded properly on install four years ago eventually leaked enough to stain 20 sq ft of carpet outside the furnace room. Yet 3 different Griffith techs over 2 weeks could not diagnose the leak and instead blamed the new roof (costing me $650 for leak testing to no avail) and said I might need a new furnace (after purchasing one fr... read more
Business response:
While we appreciate the customer’s feedback and perspective, our Field Personnel and Leadership Team reviewed the situation and provided a professional response directly to the customer.
Terrible company and after being a custome 15 years I had to cancel my contract. They previously charged me $500+ dollars which after speaking to the billing department, they owed me money. I thought the issue was resolved until 1 month later they stated that I owe them approximately $500 again. I called multiple times to resolve the issue. I left messages with the billing department and never got a call back. I called the manager Emanuel and left messages and never got a call back. They don't respond. Regardless, I cancelle... read more
Business response:
Thank you for your feedback as well as your many years of patronage. We apologize for any miscommunication on our part and have put through a goodwill adjustment for the service plan renewal and late fees. The only remaining balance due is for a service repair call for Insufficient Cooling in September 2023. We wish you the best with your new provider!
I am utterly outraged by the abysmal service provided by Griffith Energy! After forking out a hefty $426 for a furnace tune-up on 3/4, my furnace conked out the same day. To add insult to injury, they sent another technician on 3/7, who had the audacity to charge me $581 for replacing the pump, blaming the incompetence of the first technician. What's worse is the lack of transparency in their billing! No itemized breakdown, just a vague claim of a discount for a diagnosis fee. When I dared to question this highway robbery, t... read more
Business response:
Thank you for your feedback. We apologize for any miscommunication on our part. We pride ourselves on transparent pricing for all billable repairs and our technicians provide a diagnostic fee and estimate of repairs with customer approval before making said repairs. We have escalated your situation to our Division Manager and he will be following up with you directly.
I ordered a specific amount of off road diesel and was delivered nearly double that amount. Of course, they are still making me pay. But, they still have not provided an itemized receipt and have charged my card 3 separate times for one delivery. I am going to cancel my card for fear of even more charges. Every time I speak with them, I hear that my card has officially been taken off the account. Then why do I have 3 separate charges!
On June 22, 2023, the motor AC unit ( outside) failed to operate. So called Griffith energy service company to service the unit. Griffith rep. told me that it will be charged $119 to come to my house to troubleshooting the unit, no refund. So technician came out and looked and told me that the motor is not working and needed to replace it without telling me how much it will cost. Then he went out to truck to look for the motor, he said he needed to go to shop to get it. After one hour and thirty minutes, he returned with the... read more
If I could give no stars I would this is the worst company I have ever dealt with worst than spectrum to be honest. I ordered propane and have been telling them for the whole season my gauge is messed up and doesn’t read right and it needs changed … they still have not replaced it saying the tank would need to be on 0 I replied with it was on0 for 3 weeks and still ran so the gauge is messed up please change it or do what ever to fix I ordered propane the beginning of April and advised again that the gauge doesn’t seem to be... read more
Business response:
Hello. The consumer is rating Griffith Energy of New York (A Superior Energy owned company). We are not affiliated in any way with that company. Thank you.
No stars deserved. I requested delivery of 150gals of home fuel, and they "accidentally" filled my tank with 221gals. How convenient for them! Now I'm left trying to figure out to pay the bill. This the 2nd, and last, billing issue. Go elsewhere for services. This company should not be a BBB business, see recent reviews.
I was a customer in 2021 and my contract ended December 2021. Griffith made a mistake and filled the oil tank after the contract was over (January 22, 2022) which I had signed a contract with Petro. Then, Griffith tells me I owe some large amount of money for the oil. They have continued to bill me and add more money for late fees. It is infuriating that no one ever responds over a year and a half. I have called customer service 3 times and sent 2 emails and no response. Customer service is terrible and the ones they have se... read more
Business response:
Hello. Thank you for your review, however your automatic delivery program was not tied to your pricing agreement as stated in the copy of your pricing agreement that you confirmed. Therefore, the delivery was made as scheduled and you received the benefit of the fuel. Moving forward as a measure of goodwill, we will be crediting your current account balance due and all associated finance charges. We wish you and your family a happy holiday season.
We have had a call in to Griffith Energy's Southern Maryland Oil service hotline for over a year. We have yet to get a resolution and since October 2, we have had only one response from the company despite calling every other day or so. The phone representatives are sympathetic and promise to return to us with a resolution by the end of the business day, but evidently, they cannot force Ken F******, the Supervisor for our area, to return our calls or send out a service person with adequate skills to resolve the problem. We s... read more
Frequently asked questions about Griffith Energy Services
How is Griffith Energy Services rated?
Griffith Energy Services has a 1.5 star rating with 32 reviews.
When is Griffith Energy Services open?
Griffith Energy Services is closed now. It will open tomorrow at 8:30 a.m.
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